Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Grace Fisher

Roxboro,NC

Summary

Dedicated account management professional with a proven record in enhancing customer satisfaction and retention through effective communication and problem-solving skills.

Skills with office administrative tasks that are enhanced due to skills in organization and attention to details.

Overview

4
4
years of professional experience

Work History

Logistics Account Executive

Total Quality Logistics Inc.
Durham, NC
01.2025 - Current
  • Managed customer accounts and maintained strong relationships with clients.
  • Coordinated shipments and tracked freight movement for timely delivery.
  • Assisted in preparing quotes and proposals for potential customers.
  • Communicated effectively with carriers to ensure transportation needs met.
  • Resolved customer inquiries and provided exceptional service support.
  • Increased repeat business using great customer service, problem-solving and conflict resolution skills.
  • Developed understanding of supply chain processes and industry best practices.
  • Collaborated with colleagues to streamline operations and improve efficiency.
  • Managed accounting and invoices for customers

Vet Receptionist

Triangle Veterinary Hospital
Durham, NC
10.2024 - 01.2025
  • Greeted clients warmly and directed them to appropriate services.
  • Answered phone calls and scheduled appointments for pet care.
  • Managed patient records using veterinary management software.
  • Assisted clients with inquiries about services and products offered.
  • Maintained cleanliness and organization of the reception area.
  • Processed payments and handled transactions efficiently at the front desk.
  • Prepared intake forms for new patients upon arrival at the facility.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Performed data entry tasks into various computer systems accurately and promptly.

Handwriting Specialist

Decree Company
Raleigh, NC
03.2024 - 07.2024
  • Managed project coordination to ensure timely execution of company initiatives.
  • Collaborated with cross-functional teams to enhance workflow efficiency and communication.
  • Worked on machinery that can replicate any handwriting.
  • Used machinery to write notes and letters for all events: weddings, CEO notes, etc

Veterinary Receptionist

Carver Street Animal Hospital
Durham , NC
02.2023 - 05.2024
  • Greeted clients and pets, ensuring a welcoming atmosphere at the veterinary clinic.
  • Managed appointment scheduling using veterinary practice management software.
  • Answered phone calls and provided information about services and procedures.
  • Processed patient intake forms and maintained accurate medical records.
  • Assisted veterinarians during examinations by providing necessary tools and supplies.
  • Handled client payments and processed transactions efficiently at the front desk.

Front Desk Manager

Animal Health and Wellness
Rural Hall, NC
07.2022 - 02.2023
  • Managed front desk operations, ensuring efficient client check-in and scheduling.
  • Supervised front desk staff, providing training and support for daily tasks.
  • Coordinated appointment schedules for veterinary services and consultations.
  • Handled client inquiries, delivering excellent customer service in a busy environment.
  • Maintained inventory of office supplies and medical forms for seamless operations.
  • Implemented procedures for managing patient records and confidentiality compliance.
  • Managed guest check-in and check-out procedures, reservations, and payments.
  • Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
  • Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.

Substitute Teacher

ESS
Winston Salem, NC
02.2022 - 06.2022
  • Managed classroom environments while ensuring student engagement and participation.
  • Implemented lesson plans provided by lead teachers for various subjects and grades.
  • Maintained student records and communicated with parents about progress and behavior.
  • Adapted to diverse classroom settings and addressed individual student needs effectively.
  • Collaborated with school staff to support educational programs and activities.
  • Enforced school policies and procedures to promote a safe learning environment.

Collections/Assistant

Art's Music Shop
Montgomery, AL
08.2021 - 02.2022
  • Managed customer accounts to ensure timely payment collection.
  • Resolved billing inquiries by communicating effectively with clients.
  • Documented and tracked payment arrangements in internal systems.
  • Collaborated with team members to streamline collection processes.
  • Utilized collection software to monitor account statuses regularly.
  • Conducted follow-ups on overdue accounts through phone and email communication.
  • Processed incoming payments according to company policies and procedures.
  • Assisted the owner and CEO of the company where needed.
  • Traveled to schools is Alabama to perform contracts for musical instruments to students and their families.

Education

High School Diploma -

Air Academy High School
Colorado Springs, CO
05-2017

Some College (No Degree) - English Education

Campbell University
Buies Creek, NC

Skills

  • Account management
  • Sales
  • Shipment coordination
  • Invoice processing
  • Quote preparation
  • Supply chain management
  • Customer relationship management
  • Problem solving
  • Conflict resolution
  • Effective communication
  • Team collaboration
  • Time management
  • Attention to detail
  • Leadership
  • Organization
  • Excel, Docs, Powerpoint

References

References available upon request.

Timeline

Logistics Account Executive

Total Quality Logistics Inc.
01.2025 - Current

Vet Receptionist

Triangle Veterinary Hospital
10.2024 - 01.2025

Handwriting Specialist

Decree Company
03.2024 - 07.2024

Veterinary Receptionist

Carver Street Animal Hospital
02.2023 - 05.2024

Front Desk Manager

Animal Health and Wellness
07.2022 - 02.2023

Substitute Teacher

ESS
02.2022 - 06.2022

Collections/Assistant

Art's Music Shop
08.2021 - 02.2022

High School Diploma -

Air Academy High School

Some College (No Degree) - English Education

Campbell University

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