Summary
Overview
Work History
Education
Skills
Timeline
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Grace Fitzpatrick

Grove City

Summary

Dynamic BDC Service Representative at Ricart Ford with proven expertise in customer service and appointment scheduling. Skilled in relationship building and problem-solving, I consistently enhance customer satisfaction and loyalty. Adept at managing multi-line telephone systems, I thrive in fast-paced environments, ensuring efficient communication and follow-up to drive service excellence.

Overview

4
4
years of professional experience

Work History

BDC Service Representative

Ricart Ford
Groveport
05.2024 - Current
  • Provided customer support via phone and email inquiries in a timely manner.
  • Facilitated communication between technicians, sales personnel, and customers.
  • Followed up with customers after completion of service requests.
  • Assisted customers with scheduling appointments for service, maintenance, repairs, and other needs.
  • Created reports detailing daily activities such as appointment schedules, cancellations, no-shows.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Provided feedback regarding new processes that could improve efficiency.
  • Performed data entry of customer information into computer system.
  • Resolved customer complaints and issues in an efficient manner.
  • Provided timely, courteous, and knowledgeable responses to information requests.
  • Advised customers on available options for service or products.
  • Determined customer automotive needs by asking relevant questions and working to develop relationships.
  • Followed required scripts and guidelines for inbound and outbound sales calls.
  • Participated in team meetings to discuss best practices for BDC operations.
  • Greeted customers upon arrival and provided information on services offered.
  • Maintained electronic customer database to round up repeat business.
  • Attended training sessions on new technologies used by the BDC department.

Team Member

Pet Supplies Plus
Grove City
09.2021 - 05.2024
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Trained new team members using approved training materials and information.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Monitored expiration dates on food items for freshness assurance.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Fed and watered animals in care, following special diets and regular medication administration schedules.
  • Collaborates with fellow staff members in providing quality care to all assigned animals.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Interacts with visitors regarding questions about the facility's operations and provides educational talks related to the welfare of the species being cared for.
  • Stayed on top of laundry, sweeping and disinfection protocols.
  • Records observations of animal behavior, health, diet and other information as required.
  • Prepared food to meet needs of animals under care with appropriate meals.
  • Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.

Education

High School Diploma -

OHDELA
Online
06-2024

Skills

  • Customer service
  • Appointment scheduling
  • Communication skills
  • Problem solving
  • Multitasking
  • Follow-up calls
  • Time management abilities
  • Goal driven
  • Multi-line telephone systems
  • Call center experience
  • Script adherence
  • Relationship building
  • Phone etiquette
  • Active listening
  • Positive attitude
  • Problem-solving abilities
  • Excellent communication

Timeline

BDC Service Representative

Ricart Ford
05.2024 - Current

Team Member

Pet Supplies Plus
09.2021 - 05.2024

High School Diploma -

OHDELA

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Grace Fitzpatrick