Grace Flanagan
Celina,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Wants to start the foundation of a flourishing professional career, looking for position with a progression ladder.
Overview
7
7
years of professional experience
1
1
Certification
Work History
UBP Associate
Pro Star Energy Solutions
2023.10 - Current
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Assisted in financial tasks such as invoicing, budget tracking, and expense report processing for optimal fiscal management.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Strengthened relationships with vendors by maintaining open lines of communication and addressing concerns promptly.
Commercial Real Estate Agent
Keller Williams North Country
2022.05 - 2023.10
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Negotiated contracts on behalf of clients.
- Generated leads for sales and rental properties through cold calls and referrals.
- Prepared and presented contracts and other legal documents to clients.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Reviewed and executed confidential documents, contracts and disclosures.
- Negotiated contracts with buyers and sellers to maximize customer savings.
Systems Manager
Modoma
2021.04 - 2022.05
- Managed systems infrastructure, overseeing logistical movement to maintain smooth operations and prevent equipment and skill deficits.
- Created and maintained policy documentation on troubleshooting systems, detailing best practices and inherent goals.
- Wrote and updated technical documentation covering system components.
- Oversaw internal department protocols, updating and creating new SOPs whenever possible
- Always looked for the best possible way to rework a protocol for maximum efficiency to make time for other tasks that were being neglected
- Invited multiple meetings a week including the CEO, CCO, Department Heads about productivity, revenue, upcoming events and group problem solving
- Worked very closely with Insurance department often stepping in to help the work load of others to better under where certain processes could be done in a more timely manner
- Was head project manager for incoming projects, keeping minutes at meetings and being the middle man for all departments.
- Was often a middle man between head of company and departments
Sales Support Specialist
Ashley Furniture
2020.08 - 2021.04
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Assisted customers with sales needs such as inventory and shipping questions.
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Prepared and presented sales reports and customer profiles to upper management.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
- Developed and maintained relationships with key accounts and existing customers.
- Coordinated responses and resources to handle special client requests.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Presented professional image consistent with company's brand values.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Maintained current knowledge of evolving changes in marketplace.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Self Employed
Self
2017.10 - 2020.06
- Would spend free time thirfting clothes from local vintage store, flipping them online for profit.
- Identified key market my business was focusing on, making sure items were curated specifically for them.
- Negotiated deals with estate sales to make sure both parties were getting a fair trade
- Self marketed products, often having to keep up with the rapid trend market that was ramping up.
- Sold photography session often to real estate agents, leveraging new software's to give many options while being time and cost efficient.
- Participated in continuing education and professional development to enhance expertise and skills.
- Constantly having to keep on top of deadlines as not to tank customer ratings
Education
High School Diploma -
Celina High School
Celina, TX12.2019
Skills
- Microsoft Office
- Mobile Devices and Laptop Computers
- Property Rental and Leasing
- Cross-Functional Team Management
- Managing Career Progression
- Administration and Reporting
- Strategic Planning
- Timelines and Milestones
- Employee Training
- Managing Reception
- Scheduling and Coordinating
- Customer Relationship Management
Certification
- Real Estate License - May 2021- Present
Timeline
UBP Associate
Pro Star Energy Solutions
2023.10 - Current
Commercial Real Estate Agent
Keller Williams North Country
2022.05 - 2023.10
Systems Manager
Modoma
2021.04 - 2022.05
Sales Support Specialist
Ashley Furniture
2020.08 - 2021.04
Self Employed
Self
2017.10 - 2020.06
High School Diploma -
Celina High School
- Real Estate License - May 2021- Present
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