Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Grace Flanagan

Celina,TX

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Wants to start the foundation of a flourishing professional career, looking for position with a progression ladder.

Overview

7
7
years of professional experience
1
1
Certification

Work History

UBP Associate

Pro Star Energy Solutions
10.2023 - Current
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Increased efficiency by streamlining filing systems and organizing important documents.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Assisted in financial tasks such as invoicing, budget tracking, and expense report processing for optimal fiscal management.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Strengthened relationships with vendors by maintaining open lines of communication and addressing concerns promptly.

Commercial Real Estate Agent

Keller Williams North Country
05.2022 - 10.2023
  • Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
  • Negotiated contracts on behalf of clients.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Prepared and presented contracts and other legal documents to clients.
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
  • Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Negotiated contracts with buyers and sellers to maximize customer savings.

Systems Manager

Modoma
04.2021 - 05.2022
  • Managed systems infrastructure, overseeing logistical movement to maintain smooth operations and prevent equipment and skill deficits.
  • Created and maintained policy documentation on troubleshooting systems, detailing best practices and inherent goals.
  • Wrote and updated technical documentation covering system components.
  • Oversaw internal department protocols, updating and creating new SOPs whenever possible
  • Always looked for the best possible way to rework a protocol for maximum efficiency to make time for other tasks that were being neglected
  • Invited multiple meetings a week including the CEO, CCO, Department Heads about productivity, revenue, upcoming events and group problem solving
  • Worked very closely with Insurance department often stepping in to help the work load of others to better under where certain processes could be done in a more timely manner
  • Was head project manager for incoming projects, keeping minutes at meetings and being the middle man for all departments.
  • Was often a middle man between head of company and departments

Sales Support Specialist

Ashley Furniture
08.2020 - 04.2021
  • Managed customer accounts, responding to inquiries and resolving customer service issues
  • Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
  • Assisted customers with sales needs such as inventory and shipping questions.
  • Developed working knowledge of CRM to effectively track sales leads and activities.
  • Prepared and presented sales reports and customer profiles to upper management.
  • Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
  • Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
  • Developed and maintained relationships with key accounts and existing customers.
  • Coordinated responses and resources to handle special client requests.
  • Informed customers of promotions to increase sales productivity and volume.
  • Contributed to team objectives in fast-paced environment.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Presented professional image consistent with company's brand values.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Maintained current knowledge of evolving changes in marketplace.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Self Employed

Self
10.2017 - 06.2020
  • Would spend free time thirfting clothes from local vintage store, flipping them online for profit.
  • Identified key market my business was focusing on, making sure items were curated specifically for them.
  • Negotiated deals with estate sales to make sure both parties were getting a fair trade
  • Self marketed products, often having to keep up with the rapid trend market that was ramping up.
  • Sold photography session often to real estate agents, leveraging new software's to give many options while being time and cost efficient.
  • Participated in continuing education and professional development to enhance expertise and skills.
  • Constantly having to keep on top of deadlines as not to tank customer ratings


Education

High School Diploma -

Celina High School
Celina, TX
12.2019

Skills

  • Microsoft Office
  • Mobile Devices and Laptop Computers
  • Property Rental and Leasing
  • Cross-Functional Team Management
  • Managing Career Progression
  • Administration and Reporting
  • Strategic Planning
  • Timelines and Milestones
  • Employee Training
  • Managing Reception
  • Scheduling and Coordinating
  • Customer Relationship Management

Certification

  • Real Estate License - May 2021- Present


Timeline

UBP Associate

Pro Star Energy Solutions
10.2023 - Current

Commercial Real Estate Agent

Keller Williams North Country
05.2022 - 10.2023

Systems Manager

Modoma
04.2021 - 05.2022

Sales Support Specialist

Ashley Furniture
08.2020 - 04.2021

Self Employed

Self
10.2017 - 06.2020

High School Diploma -

Celina High School
  • Real Estate License - May 2021- Present


Grace Flanagan