Grace Flores
Lincoln,CA
Overview
4
4
years of professional experience
Work History
Book keeper Front End Manager
Safeway
lincoln , CA
03.2022 - Current
- Balanced tills
- Process pay changes and payroll deduction
- Audit timesheets, calculate changes in salary due to promotions, or demotions
- Coded each department for payroll
- Completed, reviewed, finalized and audited payroll and payroll related records
- Completed weekly schedules
- Provided excellent customer service
- Completed daily audits
- Deposited money
- Completed money orders
- Western union transactions, paid out lotto winnings.
- Exhibited high energy and professionalism when dealing with clients and staff.
Account Manager
Breen Electric
01.2021 - Current
- Communicated with clients via email, phone, online presentations, screen-share and in-person meetings
- Prepared accurate financial reports each month by collecting, analyzing and summarizing account information
- Certified and processed payroll, electronic deposits and pay adjustments while distributing checks
- Tracked timely receipt of invoices, monitored and identified late invoices and contacted vendors to obtain tardy invoices
- Prepared monthly and year-end closing statements, financial documents and invoices
- Analyzed financial statements and income statements to review company's financial performance
- Produced work papers and lead sheets, tax projects and payment estimations.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Customer Service Representative
Gap Call Center
09.2019 - 07.2020
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Assessed customer needs and upsold products and services to maximize sales
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Reviewed account and service histories to identify trends and issues
- Answered 80+ inbound calls per day and directed to individuals or departments.
Education
High school diploma -
Horizon Charter School
Lincoln, CA05.2017
Skills
- Motivated
- Active Listener
- Detail Oriented
- Organized
- Process and apply new skill and concepts quickly
- Verbal and Writing Communication
- Supervision
- Excellent customer Service
- Billing and Invoicing
Timeline
Book keeper Front End Manager
Safeway
03.2022 - Current
Account Manager
Breen Electric
01.2021 - Current
Customer Service Representative
Gap Call Center
09.2019 - 07.2020
High school diploma -
Horizon Charter School