Grace Flores
Summary
I have several years of experience managing reservations and waitlists. I quickly greet and seat guests to keep things running smoothly. I am good at staying organized and making sure everyone feels welcome. I am a hardworking and passionate job seeker who delivers exceptional customer service. I thrive in fast-paced environments and am dedicated to creating positive experiences for all customers. My goal is to contribute effectively to your team and help elevate the overall guest experience.
Overview
5
5
years of professional experience
Work History
Hostess
Lalla Grill
11.2020 - Current
- Made sure everything ran smoothly during busy times, like talking to people on the waitlist and finding them seats.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Coordinated with kitchen staff to estimate wait times for food preparation, ensuring accurate communication with customers.
- Communicated with servers to provide updates on waitlist status and expected wait times, facilitating smooth service flow.
- Provided support to kitchen staff and servers during busy periods, contributing to overall team success.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Supervisor, Assistant Manager
Coldstone Creamy
09.2022 - 02.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Cashier
Jack In The Box
06.2019 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
Monterey High School
Monterey, CA05.2024
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Interactive communication skills
- Greeting guests
- Guest Engagement
- Complaint Handling
- Safe Food Handling
- Reservation Management
- Dining room management
- Kitchen staff coordination
Timeline
Supervisor, Assistant Manager
Coldstone Creamy
09.2022 - 02.2024
Hostess
Lalla Grill
11.2020 - Current
Cashier
Jack In The Box
06.2019 - 10.2023
High School Diploma -
Monterey High School
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