Grace Floyd
Valley,AL
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Seasonal Associate Team Leader
H&R Block
LaGrange, GA
12.2019 - 02.2020
- Managed customer relations and customer service through daily communication and interaction.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Mentored and coached other team members to meet daily sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Customer Service Associate
Amazon
Remote, AL
04.2019 - 07.2019
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Informed customers about special promotions and provided detailed information for various products.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Transportation Dispatcher
McLane Company Inc.
Lagrange, GA
06.2018 - 12.2018
- Maintained updated and detailed records of calls in physical and electronic database.
- Evaluated and adjusted over several routes based on daily needs, available workers, traffic hazards and weather conditions.
- Closely monitored dispatch board to triage and prioritize over 50 daily calls.
- Responded to over 20 daily caller requests with information about assistance and timeframes.
- Created delivery routes and optimized plans for traffic, road conditions and other factors.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Informed Customer Service department about equipment breakdowns and provided updates on completion of work orders on trucks and trailers.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Documented all changes in computer tracking system.
- Worked closely with customers to effectively resolve issues and complaints.
Customer Service Representative
McLane Company Inc.
Lagrange, Georgia
09.2017 - 06.2018
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Regularly exceeded daily sales and product add-on quotas.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Entered customer interaction details in AS400 to track requests, document problems and record solutions offered.
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Worked with Warehouse supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
Customer Sales Support Representative
Arise Virtual Solutions
Remote, AL
01.2016 - 09.2017
- Coordinated responses and resources to handle special client requests.
- Documented customer complaints and completed corrective action requests.
- Provided best-in-class real-time sales support for customers while leading by example for sales team members.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed working knowledge of CRM to effectively track sales leads and activities.
Assistant Store Manager
Check Into Cash
Lanett, AL
06.2016 - 08.2016
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Billing/Medical Billing Coder
TruBridge Inc.
Lanett, AL
02.2016 - 05.2016
- Maintained accuracy, completeness and security for medical records and health information.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Reviewed charts and flagged incomplete or inaccurate information.
- Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
Senior Wireless Consultant
Wireless Advantage (Verizon Wireless)
Valley, AL
12.2014 - 01.2016
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
- Provided information about available products and services including membership details and purchase advantages.
- Overcame objections using friendly, persuasive strategies.
Education
No Degree - Business Administration
Strayer University
Washington, DC 04.2020 - Current
High School Diploma -
Handley High School
Roanoke, AL 08.2005 - 05.2009
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Cash Handling
Quote
Opportunities Don't happen.You create them.
Chris Grosser
Timeline
No Degree - Business Administration
Strayer University
04.2020 - Current
Seasonal Associate Team Leader
H&R Block
12.2019 - 02.2020
Customer Service Associate
Amazon
04.2019 - 07.2019
Transportation Dispatcher
McLane Company Inc.
06.2018 - 12.2018
Customer Service Representative
McLane Company Inc.
09.2017 - 06.2018
Assistant Store Manager
Check Into Cash
06.2016 - 08.2016
Billing/Medical Billing Coder
TruBridge Inc.
02.2016 - 05.2016
Customer Sales Support Representative
Arise Virtual Solutions
01.2016 - 09.2017
Senior Wireless Consultant
Wireless Advantage (Verizon Wireless)
12.2014 - 01.2016
High School Diploma -
Handley High School
08.2005 - 05.2009