Grace Floyd
Valley,AL
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Seasonal Associate Team Leader
H&R Block
LaGrange, GA
12.2019 - 02.2020
- Managed customer relations and customer service through daily communication and interaction.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Mentored and coached other team members to meet daily sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Customer Service Associate
Amazon
Remote, AL
04.2019 - 07.2019
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Informed customers about special promotions and provided detailed information for various products.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Transportation Dispatcher
McLane Company Inc.
Lagrange, GA
06.2018 - 12.2018
- Maintained updated and detailed records of calls in physical and electronic database.
- Evaluated and adjusted over several routes based on daily needs, available workers, traffic hazards and weather conditions.
- Closely monitored dispatch board to triage and prioritize over 50 daily calls.
- Responded to over 20 daily caller requests with information about assistance and timeframes.
- Created delivery routes and optimized plans for traffic, road conditions and other factors.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Informed Customer Service department about equipment breakdowns and provided updates on completion of work orders on trucks and trailers.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Documented all changes in computer tracking system.
- Worked closely with customers to effectively resolve issues and complaints.
Customer Service Representative
McLane Company Inc.
Lagrange, Georgia
09.2017 - 06.2018
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Regularly exceeded daily sales and product add-on quotas.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Entered customer interaction details in AS400 to track requests, document problems and record solutions offered.
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Worked with Warehouse supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
Customer Sales Support Representative
Arise Virtual Solutions
Remote, AL
01.2016 - 09.2017
- Coordinated responses and resources to handle special client requests.
- Documented customer complaints and completed corrective action requests.
- Provided best-in-class real-time sales support for customers while leading by example for sales team members.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed working knowledge of CRM to effectively track sales leads and activities.
Assistant Store Manager
Check Into Cash
Lanett, AL
06.2016 - 08.2016
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Billing/Medical Billing Coder
TruBridge Inc.
Lanett, AL
02.2016 - 05.2016
- Maintained accuracy, completeness and security for medical records and health information.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Reviewed charts and flagged incomplete or inaccurate information.
- Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
Senior Wireless Consultant
Wireless Advantage (Verizon Wireless)
Valley, AL
12.2014 - 01.2016
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
- Provided information about available products and services including membership details and purchase advantages.
- Overcame objections using friendly, persuasive strategies.
Education
No Degree - Business Administration
Strayer University
Washington, DC 04.2020 - Current
High School Diploma -
Handley High School
Roanoke, AL 08.2005 - 05.2009
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Skills
Cash Handling
Complaint resolution
Knowledgeable in AS400
Prioritizing calls
Verifying coverage
Trucking dispatching
Credit card processing
Stocking and replenishing
Route dispatch
Administrative support
Quote
Opportunities Don't happen.You create them.
Chris Grosser
Timeline
No Degree - Business Administration
Strayer University
04.2020 - Current
Seasonal Associate Team Leader
H&R Block
12.2019 - 02.2020
Customer Service Associate
Amazon
04.2019 - 07.2019
Transportation Dispatcher
McLane Company Inc.
06.2018 - 12.2018
Customer Service Representative
McLane Company Inc.
09.2017 - 06.2018
Assistant Store Manager
Check Into Cash
06.2016 - 08.2016
Billing/Medical Billing Coder
TruBridge Inc.
02.2016 - 05.2016
Customer Sales Support Representative
Arise Virtual Solutions
01.2016 - 09.2017
Senior Wireless Consultant
Wireless Advantage (Verizon Wireless)
12.2014 - 01.2016
High School Diploma -
Handley High School
08.2005 - 05.2009