Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grace Folsom

Olathe,KS

Summary

Driven and compassionate professional with a diverse background in mental health support at KidsTLC, customer service, and sales. Excelled in HIPAA compliance and exceptional customer service, enhancing client treatment outcomes and fostering repeat business. Demonstrated strong decision-making and empathy, contributing to safe and supportive environments.

Overview

7
7
years of professional experience

Work History

Care Facilitator

KidsTLC
10.2023 - Current
  • Work one-on-one and in group settings with clients, using playfulness, acceptance, curiosity, and empathy to help them further their treatment and use their coping skills so they can be safe in their communities post-discharge.
  • Facilitate and lead therapeutic group sessions to help clients understand the goals of their treatment.
  • Use proper Safety Crisis Management skills and techniques to keep clients and staff safe.
  • Assist the clients in completing daily living tasks such as hygiene and room care.
  • Maintained up-to-date documentation of patient progress, enabling informed decision-making among the clinical team.

Server

Jefferson's
10.2022 - 08.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Sales Associate

Made In Kansas City
06.2022 - 01.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Hostess, Server

54th Street Grill & Bar
01.2017 - 06.2019
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

Education

Bachelor of Science - Psychology

University of Kansas
Lawrence, KS
07.2023

Skills

  • Patient confidentiality
  • HIPAA compliance
  • Mental health support
  • Customer service
  • Attention to detail
  • Punctual and hardworking
  • Caring and empathetic
  • Documenting and recording information
  • Reliability and dedication
  • Safety monitoring

Timeline

Care Facilitator

KidsTLC
10.2023 - Current

Server

Jefferson's
10.2022 - 08.2023

Sales Associate

Made In Kansas City
06.2022 - 01.2023

Hostess, Server

54th Street Grill & Bar
01.2017 - 06.2019

Bachelor of Science - Psychology

University of Kansas

Similar Profiles

CREATE PROFILE
Grace Folsom