Grace Ford

Managed a variety of events of both social and corporate.

• Collaborated with cross-functional teams to ensure cohesive event execution.
• Coordinated schedules and timelines for events.
• Developed detailed timelines and project plans to ensure efficient progress toward critical deadlines in the lead-up to each event.
• Ensured timely completion of all pre-event tasks, facilitating smooth coordination of on-site activities.
• Delivered exceptional customer service, addressing attendee concerns promptly and professionally.
• Managed hotel group room blocks from 10 to 100 room nights.
• Worked in conjunction with Group Housing to assist with rooming lists, reservation changes, and cancellations.
• Maximized room utilization by strategically assigning groups based on size, preferences, and special requirements.
• Handled special requests from guests with utmost professionalism, personalizing their stay experience whenever possible.

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Answered customer questions about hours, seating, and menu information.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

• Went through rotations in 4 departments of the property, sales, banquets, front desk, and restaurant management.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Maintained accurate records of guest information, payments, and reservations using Opera systems.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Worked directly with front desk management and learned about their daily functions
• Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
• Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
• Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
• Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
• Boosted brand awareness by creating and scheduling engaging content across various social media platforms.
• Collaborated with the marketing team to create visually appealing graphics and multimedia content.
• Researched relevant industry trends to develop engaging, topical social media content.
• Shadowed site tours with clients hosting potential events at the venue.
• Oversaw setup and breakdown of wedding decorations and supplies.

• Welcomed customers into the restaurant and sat them at desired table with menus silverware.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Backed up servers by checking on tables and retrieving items for guests.
• Responded to phone calls, answered questions regarding the restaurant and carry out orders.
• Assisted in customers’ payment by using cash register and providing accurate change and receipts.
• Gave orders to the kitchen from customers and offered suggestions if requested by customer.
• Managed a wait list by writing down names and giving an estimated wait time.
• Cleaned off and sanitized tables after customers left.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.