Grace Fortner
Keytesville,MO
Summary
Knowledgeable in health care with background in providing personalized and compassionate care. Proven track record of assisting clients with daily living activities and fostering comfortable and safe environment. Demonstrated reliability and empathy through strong communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Home Care Provider
Self Employed Services
11.2024 - Current
- Provided personalized care and support to client, enhancing daily living activities.
- Assisted client with medication management, ensuring compliance with health plans.
- Implemented time-efficient scheduling for client visits, optimizing caregiver assignments.
- Developed individualized care plans based on client needs and preferences.
- Monitored client conditions, reporting significant changes to healthcare professionals.
- Fostered positive relationships with clients, promoting emotional well-being and trust.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Assisted disabled clients to support independence and well-being.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Assisted patients with self-administered medications.
- Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
- Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
- Prepared nutritious meals according to dietary requirements, contributing to improved overall health for patients.
- Maintained accurate patient records, documenting daily activities, progress, and any changes in health conditions.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Improved patient well-being with regular monitoring of vital signs, medication administration, and personal care assistance.
- Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.
- Developed strong rapport with patients and families, fostering trust and open communication channels for better care coordination.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Provided emotional support during challenging times, helping patients cope with illness or disability-related stressors more effectively.
- Delivered high-quality care under pressure in emergency situations, ensuring the safety of both the patient and caregiver team members present at those times.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Reduced hospitalization rates by closely monitoring symptoms and alerting healthcare providers when intervention was needed.
Crew Member
Wendy's
08.2024 - 11.2024
- Delivered exceptional customer service in fast-paced environment, ensuring customer satisfaction and loyalty.
- Operated point-of-sale system accurately, managing transactions efficiently and minimizing errors.
- Collaborated with team members to maintain cleanliness and organization of work area, enhancing overall efficiency.
Daycare Assistant
Tiny Treasures Learning Center
04.2023 - 08.2024
- Fostered a nurturing environment, supporting emotional and developmental needs of children.
- Implemented daily activity plans, promoting engagement and skill development among children.
- Collaborated with parents to communicate progress and address individual child concerns.
- Monitored child behavior, ensuring safety and adherence to established guidelines.
- Assisted in organizing educational materials, enhancing learning experiences for children.
- Trained new staff on best practices for child care and classroom management techniques.
- Developed creative activities that stimulated cognitive growth and social interaction among peers.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Taught children to organize toys, wash hands, and share by leading by example.
- Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Monitored daily sign-in/sign-out logs for accurate attendance tracking, helping to maintain a secure and orderly facility.
- Managed classroom behavior with clear expectations and consistent reinforcement strategies, fostering a respectful atmosphere.
- Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Restocked supplies and personal hygiene products for use by students.
- Encouraged language acquisition through story time sessions, incorporating props and visuals to enhance comprehension skills.
- Coordinated engaging arts-and-crafts projects for students to express their creativity while developing fine motor skills.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Promoted learning and social development through structured and unstructured playtime.
- Created engaging sensory-based activities that stimulated cognitive development in young learners.
- Contributed to positive parent-teacher relationships through effective communication and regular updates on children''s progress.
Kitchen Staff Member
OPAA! Food Management
08.2021 - 04.2023
- Operated kitchen equipment efficiently to prepare high-quality food items.
- Maintained cleanliness and organization of kitchen workstations, ensuring compliance with health standards.
- Collaborated with team members to streamline food preparation processes and reduce wait times.
- Assisted in inventory management by tracking supplies and reporting shortages to supervisors.
- Trained new staff on kitchen protocols, safety procedures, and food handling practices.
- Implemented improvements in cooking techniques that enhanced flavor profiles and presentation quality.
- Monitored food safety practices, reducing waste through effective portion control and storage methods.
- Led daily pre-service meetings to coordinate tasks and optimize workflow during peak hours.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
- Learned other teammates' work tasks to train as backup.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
- Ensured prompt order fulfillment by effectively prioritizing tasks during high-volume periods.
- Provided excellent customer service by promptly addressing any concerns or questions regarding menu items or dietary restrictions.
- Reduced food waste by closely monitoring inventory levels and utilizing proper storage techniques.
- Managed time to juggle multiple tasks simultaneously with ease.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Transported food items from storage areas to kitchen for prepping.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Followed recipes and chef instructions to prepare food correctly.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Plated and presented food following chef requirements.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Assisted in setting up and breaking down kitchen stations.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Maintained composure and work quality while under stress.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Stocked and rotated food items according to expiration dates.
- Lifted and carried heavy materials.
- Maintained high personal grooming standards and uniform presentation.
- Monitored food temperature, discarding items not stored correctly.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Pushed, pulled and transported large loads and objects.
CNA
Reliant Care Management
02.2019 - 08.2021
- Collaborated with interdisciplinary teams to enhance patient care plans and outcomes.
- Trained new CNAs on best practices in patient handling and care procedures.
- Implemented infection control measures, contributing to a safer healthcare environment.
- Advocated for patients' needs, facilitating communication between patients and healthcare providers.
CNA
Brunswick Nursing and Rehab
11.2018 - 02.2019
- Provided compassionate care to patients, ensuring comfort and safety during daily activities.
- Assisted with patient hygiene and mobility, promoting independence and dignity in personal care.
- Monitored vital signs, reporting changes to nursing staff for timely interventions.
- Documented patient progress accurately, maintaining compliance with healthcare regulations.
Nursing Assistant
Brunswick Nursing and Rehab
08.2018 - 11.2018
- Assisted nursing staff with patient care, ensuring comfort and safety during daily activities.
- Monitored vital signs, documented changes, and reported observations to healthcare team promptly.
- Supported patients with hygiene tasks, enhancing their dignity and promoting independence in self-care.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans for patients.
Feeder Aide
Brunswick Nursing and Rehab
05.2018 - 06.2018
- Operated machinery to efficiently feed materials into production lines.
- Monitored inventory levels and reported discrepancies to ensure consistent supply flow.
- Collaborated with team to maintain a clean and organized workspace, enhancing safety compliance.
Home Health Aide
Home Town Health Care
02.2018 - 05.2018
- Assisted patients with daily living activities, enhancing comfort and independence.
- Monitored vital signs and documented changes in patient health status.
- Coordinated with healthcare professionals to implement personalized care plans.
- Provided emotional support and companionship to improve patient well-being.
Bar Cook
Sherry's Bar
11.2017 - 02.2018
- Prepared and cooked a diverse menu of bar foods, ensuring high quality and consistency.
- Collaborated with bartenders to create pairings that enhanced customer experience.
- Maintained cleanliness and organization in kitchen area, adhering to health and safety standards.
- Assisted in inventory management, tracking supplies and minimizing waste effectively.
Wait Staff Member
Pizza Hut
01.2017 - 11.2017
- Delivered exceptional customer service, enhancing guest satisfaction and fostering repeat business.
- Managed order accuracy, ensuring timely delivery of high-quality meals to customers.
- Collaborated with kitchen staff to streamline food preparation and service processes.
- Trained new wait staff on menu offerings, service procedures, and customer interaction techniques.
- Assisted in maintaining cleanliness and organization of dining area to meet health standards.
- Implemented efficient table turnover strategies, improving overall dining experience for guests.
- Resolved customer complaints swiftly, demonstrating strong problem-solving skills and empathy.
- Monitored inventory levels and communicated needs to ensure consistent supply of menu items.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Provided support during catering events by setting up stations, serving food promptly, engaging with attendees professionally.
- Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
- Helped maintain inventory levels by accurately recording stock usage and communicating needs to management.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Pizza Maker
Casey's
08.2016 - 01.2017
- Prepared high-quality pizzas following established recipes and presentation standards.
- Operated pizza ovens and kitchen equipment efficiently to meet customer demand.
- Maintained cleanliness and organization of workstations to ensure food safety compliance.
- Collaborated with team members to execute orders during peak hours effectively.
- Assisted in inventory management by tracking supplies and minimizing waste.
- Monitored cooking times and temperatures to ensure optimal product quality was achieved.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Monitored and maintained clean working areas and cooking surfaces.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
- Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
- Established a positive work environment by fostering effective communication and teamwork among colleagues, contributing to overall job satisfaction and productivity.
- Prioritized strict adherence to food safety regulations, maintaining a clean work area free from cross-contamination risks at all times.
- Demonstrated versatility by assisting with other kitchen tasks such as prep work, dishwashing, or front-of-house duties as needed.
- Ensured adherence to safety procedures and protocols while working in a fast-paced kitchen environment.
- Tracked inventory of ingredients and supplies to keep kitchen well stocked and meet product and service demands.
- Upheld brand reputation through consistently producing visually appealing pizzas that met company presentation standards.
- Managed inventory effectively, reducing food waste and controlling costs for the business.
- Handled customer complaints professionally to prevent negative reviews or loss of business.
- Achieved consistent positive reviews from customers by delivering exceptional service and high-quality products.
Customer Service Cashier
Burger Bar
06.2015 - 09.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in selecting menu items and provided information on specials.
- Maintained cleanliness and organization of the service area to enhance customer experience.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction.
- Collaborated with team members to optimize workflow during peak hours.
- Monitored inventory levels and communicated needs to management for restocking.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sales Associate
Dollar General
05.2016 - 07.2016
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed inventory levels, ensuring stock availability and organization on sales floor.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Maintained cleanliness and organization of store displays to attract customers.
Tanning Key Holder
Reel Deals
01.2014 - 02.2015
- Assisted in daily operations, ensuring cleanliness and organization of tanning equipment and facilities.
- Provided excellent customer service by educating clients on tanning products and services.
- Managed inventory levels, ordering supplies as needed to maintain operational efficiency.
- Trained new staff on safety protocols and proper equipment usage to enhance team performance.
- Monitored tanning sessions to ensure compliance with safety guidelines and customer satisfaction.
- Developed promotional displays to increase product visibility and drive sales initiatives within the salon.
Education
High School Diploma -
Carrollton High School
Carrollton, MO05-2016
Skills
- Comprehensive patient management
- Compassionate caregiving
- Nutritional meal preparation
- Sanitation management
- First aid and safety
- Patient transportation
- Vital signs monitoring
- Dementia care
- Behavioral management
- Physical therapy assistance
- Behavior redirection
- Medication monitoring
- Verbal and written communication
- End-of-life care
- Home safety assessments
- Family education
- Fall prevention
- Personal hygiene support
- Toileting assistance
- Dressing assistance
- Feeding assistance
- State regulations
- Client safety and first aid
- ADL support
- Patient lifting techniques
- Bathing support
- Personal care aide
- Elder care
- Home care aide
Timeline
Home Care Provider
Self Employed Services
11.2024 - Current
Crew Member
Wendy's
08.2024 - 11.2024
Daycare Assistant
Tiny Treasures Learning Center
04.2023 - 08.2024
Kitchen Staff Member
OPAA! Food Management
08.2021 - 04.2023
CNA
Reliant Care Management
02.2019 - 08.2021
CNA
Brunswick Nursing and Rehab
11.2018 - 02.2019
Nursing Assistant
Brunswick Nursing and Rehab
08.2018 - 11.2018
Feeder Aide
Brunswick Nursing and Rehab
05.2018 - 06.2018
Home Health Aide
Home Town Health Care
02.2018 - 05.2018
Bar Cook
Sherry's Bar
11.2017 - 02.2018
Wait Staff Member
Pizza Hut
01.2017 - 11.2017
Pizza Maker
Casey's
08.2016 - 01.2017
Sales Associate
Dollar General
05.2016 - 07.2016
Customer Service Cashier
Burger Bar
06.2015 - 09.2016
Tanning Key Holder
Reel Deals
01.2014 - 02.2015
High School Diploma -
Carrollton High School