Summary
Overview
Work History
Skills
Timeline
Generic

GRACE FOX

Baldwinsville,NY

Summary

Resourceful administrative specialist with extensive office management, project leadership, and customer service experience. Possess strong administrative, financial, and accounting skills. Proven success in collaborating with multiple departments and external stakeholders to complete time-sensitive projects. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

12
12
years of professional experience

Work History

Administrative Assistant/Front Desk

Pine Lake Country Club
05.2021 - 07.2024
  • The core duties and responsibilities of this position revolve around supporting others
  • Answer phones and greet visitors
  • Create and maintain filing systems
  • Assist Directors and Managers with various administrative tasks
  • Assist Controller with accounts receivable
  • Process and post customer payments to appropriate accounts
  • Follow-up on outstanding account receivable balances
  • Reconcile discrepancies and resolve billing issues
  • Maintain accurate records of member transactions
  • Assist with General Ledger posting
  • Create Fliers for upcoming club events using Canva
  • Process reservations through Northstar
  • Assist planning, execution and follow-up of club events.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Chief Concierge / Guest Services Representative

Royal Park Hotel
01.2016 - 05.2021
  • Provide hotel guests with superior customer service and assist with check-in/check-out, hotel inquiries, and arranging for special services and requests
  • Introduced a Grab & Go station in the front lobby generating additional sales.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Developed and implemented guest service policies and procedures to drive loyalty and referrals.
  • Developed relationships with local businesses to secure discounts and special offers for guests.
  • Created and maintained comprehensive database of local attractions and restaurants to assist personnel in recommending guest entertainment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.

Billing / Customer Service Representative

Redi Carpet
03.2015 - 12.2015
  • Tracked multiple records and liaised with cross-departmental teams to process billing for installation services, product orders and adjust errors
  • Scheduled operations based on client requirements, coordinated subcontractors, and processed payroll on a weekly basis.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Cross-trained and backed up other customer service managers.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

HR Staffing Coordinator

Global Connected Consumer / OnStar (Aditya Birla Minacs)
04.2013 - 10.2014
  • Achieved optimal staffing levels resulting in top operational performance by coordinating documents and operations throughout the entire recruitment process
  • Maintained HR documentation (requisitions, I-9’s, headcount data, and training documents), executed on-boarding and off-boarding, and oversaw internal requests for information and variance reporting.
  • Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.
  • Oversaw and managed on-boarding processes and programs to successfully integrate new employees.
  • Leveraged creative sourcing techniques to find passive candidates and screened resumes and interviewed qualified individuals.
  • Liaised with hiring managers to develop and implement strategies to source and recruit top talent.

Customer Care Representative

Aditya Birla Minacs
03.2012 - 04.2013
  • Completed rigorous training and took ownership of call center operations – supervised team members and provided ongoing training and guidance on quality procedures
  • Achieved excellent customer satisfaction and retention rates by resolving high-level customer service issues in a timely manner
  • Delivered technical support and consultation on billing, order fulfillment, marketing, and overall processes in the computer system.
  • Logged call information and solutions provided into internal database.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Communicated with clients regarding account services, statements, and balances.
  • Promoted to HR Staffing Coordinator.

Skills

  • Office Administration
  • Human Resources
  • Customer Service
  • Call Center Operations
  • Accounting & Budgeting
  • Recruitment & Training
  • Team Supervision
  • Inventory Management
  • Sales & Marketing
  • New Hire Orientation
  • Payroll
  • Peachtree Accounting
  • MS Access
  • CRM Systems
  • MS Office Suite (Word, Excel, PowerPoint, Outlook)
  • Quark, Photoshop, Canva
  • Northstar

Timeline

Administrative Assistant/Front Desk

Pine Lake Country Club
05.2021 - 07.2024

Chief Concierge / Guest Services Representative

Royal Park Hotel
01.2016 - 05.2021

Billing / Customer Service Representative

Redi Carpet
03.2015 - 12.2015

HR Staffing Coordinator

Global Connected Consumer / OnStar (Aditya Birla Minacs)
04.2013 - 10.2014

Customer Care Representative

Aditya Birla Minacs
03.2012 - 04.2013

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GRACE FOX