Grace Francis
Boynton Beach,FL
Summary
Inpatient Clerk at Children's Hospital of Philadelphia with almost two decades of experience managing patient records and coordinating healthcare processes. Demonstrated expertise in enhancing workflow efficiency, evidenced by a 15% reduction in errors and a 25-minute reduction in average discharge time. Skilled in implementing organizational systems that improve data accuracy and team productivity, coupled with a proven track record of training and leading clerical teams to achieve higher operational standards.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
22
22
years of professional experience
Work History
Internet Safety Evaluator
Telus International
11.2025 - Current
- Evaluated program effectiveness using qualitative and quantitative methods to inform decision-making.
- Developed comprehensive reports synthesizing findings to support strategic planning initiatives.
- Conducted in-depth data analysis to identify trends and drive process improvements.
- Collaborated with cross-functional teams to enhance evaluation frameworks and methodologies.
- Streamlined evaluation processes, increasing efficiency and accuracy of assessments conducted.
- Synthesized complex evaluation findings into actionable recommendations, equipping decision-makers with information needed to optimize program outcomes.
Inpatient Clerk
Children's Hospital of Philadelphia
09.2003 - 07.2023
- Managed patient records and coordinated admissions, enhancing workflow and reducing errors by 15%
- Streamlined patient discharge processes, cutting average discharge time by 25 minutes
- Implemented new scheduling system, improving appointment adherence and reducing no-shows
- Collaborated with medical staff to ensure accurate patient information, boosting data accuracy
- Trained new clerks, fostering a supportive environment and enhancing team efficiency
- Streamlined team workflow, increasing productivity by 20% through strategic task management
- Reduced document retrieval times by developing an efficient filing system
- Enhanced record-keeping accuracy by conducting thorough audits of patient files
- Analyzed workflow issues and implemented targeted improvements
- Assisted in maintaining inventory of medical supplies and equipment.
- Handled patient inquiries, providing timely information and support.
- Contributed to team meetings, providing insights on process improvements.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted with onboarding of new employees.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Streamlined document retrieval, meticulously filing documents both physically and electronically.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed patient records and managed data entry with attention to detail.
Education
Smile Systems School of Dental Assisting
Horsham, Pennsylvania07.2024
Public Health
Walden University
MINNEAPOLIS, MINNESOTA02.2021
Public Health
Temple University
PHILADELPHIA, PENNSYLVANIA01.2018
Skills
- Organizational skills
- Critical thinking
- Communication
- Problem solving
- Team leadership
- Time management
- Epic Software
- Project evaluation
- Data interpretation
- Analytical reasoning
- Teamwork
- Customer service
Timeline
Internet Safety Evaluator
Telus International
11.2025 - Current
Inpatient Clerk
Children's Hospital of Philadelphia
09.2003 - 07.2023
Public Health
Walden University
Public Health
Temple University
Smile Systems School of Dental Assisting
LINKS
- Smile Systems School