Grace Gallagher
Westlake,Ohio
Summary
I am currently a freshman at Hobart and William Smith colleges. I am looking to further my interests in management. I have much experience with problem solving and interacting with people of all ages.
Overview
3
3
years of professional experience
Work History
Hostess and Waitress
Claudette's Cafe
02.2021 - 11.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Relayed guest comments or suggestions to manager on duty for further action.
Babysitter
Nicole Wheeler
01.2021 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
Pet Sitter
Amy Barski
12.2022 - 11.2023
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Exercised animals regularly with walks and rigorous play activities.
Volunteer
Westlake Port Public Library
02.2021 - 01.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Represented organization positively and professionally while providing community with much-needed services.
- Provided administrative support to department leads to help organize events and fundraisers.
Education
English And Political Science
Hobart & William Smith Colleges
Geneva, NY05.2027
High School Diploma -
Westlake High School
Westlake, OH05.2023
Skills
- Behavior Monitoring
- Schedule Management
- Routine Management
- Activity Planning
- Child Supervision
- Maintaining Safe Environment
- Salesmanship
- Process Improvement
- Attention to Detail
- Professionalism
Timeline
Pet Sitter
Amy Barski
12.2022 - 11.2023
Hostess and Waitress
Claudette's Cafe
02.2021 - 11.2022
Volunteer
Westlake Port Public Library
02.2021 - 01.2023
Babysitter
Nicole Wheeler
01.2021 - Current
English And Political Science
Hobart & William Smith Colleges
High School Diploma -
Westlake High School
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