Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Grace Gamez

Sun Valley,California

Summary

A detail-oriented and highly organized graduate individual with 11 years of background in customer service and multitasking while earning a degree in Marketing/Business Administration, seeking an Administrative Assistant role to leverage excellent organizational and communication skills to contribute to the efficient functioning of an office environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Crew Member

Trader Joe's
09.2023 - Current
  • Actively greet up to 200 customers per shift while educating them on rotating promotions in line with sales targets
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Worked closely with department managers to achieve better stock rotation practices, reducing spoilage rates significantly over time.

Barista

Starbucks
09.2021 - 09.2023
  • Collaborated with 4-10 employees each shift to strategize and excite exceeding company performance metrics in a fast-paced environment
  • Built rapport with new and returning customers to promote the company's mission and values
  • Defused volatile customer interactions calmly and courteously while upholding company policy during periods of high volume

Sales Associate

The Walt Disney Company
10.2018 - 07.2021
  • Improved customer shopping experience by utilizing product knowledge to provide personalized recommendations while upholding brand standard that lead to increased sales revenue
  • Contributed to the success of special events by executing multiple tasks simultaneously and efficiently
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.

Education

Bachelor of Science - Marketing

California State University - Los Angeles
Los Angeles, CA
12.2023

Associate of Science - Business Administration

Glendale Community College
Glendale, CA
06.2021

Skills

  • Multitasking Abilities
  • Effective Communication
  • Customer Service
  • Adaptability
  • Time Management
  • Attention to Detail

Certification

Microsoft 365 Fundamentals Specialization (Word, Excel, PowerPoint, and Outlook) Coursera | 2024

Timeline

Crew Member

Trader Joe's
09.2023 - Current

Barista

Starbucks
09.2021 - 09.2023

Sales Associate

The Walt Disney Company
10.2018 - 07.2021

Bachelor of Science - Marketing

California State University - Los Angeles

Associate of Science - Business Administration

Glendale Community College

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Grace Gamez