Grace Garcia
Fairfield,CA
Summary
Hardworking team player bringing administrative and legal support expertise with proven track record of providing exceptional customer service in fast-paced environments. Detail-oriented in checking documents and conducting research.
Overview
6
6
years of professional experience
Work History
Unit Program Coordinator
U.S. Air Force
05.2023 - 04.2024
- Provided expert guidance and assistance to unit commanders in the establishment of vetting process.
- Processed and protected Personal Identifying Information (PII) and Law Enforcement Sensitive (LES) records.
- Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
- Assisted in the coordination of multi-agency drills designed to test emergency response capabilities.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
Administrative Coordinator
GVM LAW, LLP
08.2022 - 04.2023
- Worked under the Chief Operating Officer to create and maintain physical and digital customer files and matters using legal software
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Proactively managed and organize client information and data imputation for the firm’s marketing automation platform i.e
- Mailchimp
- Organized and created document templates necessary for legal drafting
- Assisted and coordinated weekly meetings with the partners, paralegals, and legal assistants to maintain proper case flow management.
Land Development Coordinator Assistant
KB Home
04.2022 - 08.2022
- Assist and coordinate appliance meetings with the purchasing coordinator and Whirlpool coordinator to track and verify orders
- Input tracking information, delays, and order information via excel for the purchasing department
- Administrative and clerical management of various land development contracts (i.e
- Filing, budget tracking, inventory management of bid folders)
- Manage and assist critical administrative and accounting related tasks, such as accounts payable, change orders, and check requests for the land and purchasing departments
- Responsible for the coding, processing, and data entry of invoices for land development and occasionally operations.
Busser and Dishwasher
The Moss Beach Distillery, CA
06.2019 - 06.2021
- In charge of providing the customer as well as the waiter with excellent customer service
- Stocked dishes, cleaned dishes, and used physical labor to carry up to 25 pounds of trash that needed to be taken out
- Helped the waiter with whatever task needed to be done.
Customer Relations Representative
UCSD Transportation: Campus Curbside
09.2020 - 05.2021
- Monitors up to 100 packages per day while tracking and maintaining orders via excel
- Wrote research-based analysis of potential inventory management and database systems to help supervision implement strong policies and procedures in order to provide the best customer service
- Maintained open and fast communication with customers via answering phones, answering emails via outlook, and by being the face of the physical office.
Customer Relations Representative
UCSD Transportation: Campus Curbside
01.2020 - 03.2020
- Monitors up to 100 packages per day while tracking and maintaining orders via excel
- Wrote research-based analysis of potential inventory management and database systems to help supervision implement strong policies and procedures in order to provide the best customer service
- Maintained open and fast communication with customers via answering phones, answering emails via outlook, and by being the face of the physical office.
Hostess
The Half Moon Bay Brewing Company, CA
06.2018 - 09.2018
- Solid communication skills and excellent people skills to create a positive environment for all customers
- Excellent organizational skills to create, implement, and manage a seating chart that satisfies both the customers and the servers
- Tended to queries, reservation requests, and concerns of potential customers via phone.
Education
Paralegal Studies -
De Anza College
Cupertino, CA04.2025
Bachelor of Arts - Communication Studies
University of California, San Diego
03.2022
Skills
- Strong customer service skills
- Clerical and administrative skills
- Problem-solving and organizational skills
- Strong written and verbal communication skills
- Experience with Excel, Microsoft Word, Teams, and Outlook
- Strong work ethic
- Experience with legal software such as NetDocuments, Practice Panther, and Mailchimp
- Experience in legal research via WestLaw
Timeline
Unit Program Coordinator
U.S. Air Force
05.2023 - 04.2024
Administrative Coordinator
GVM LAW, LLP
08.2022 - 04.2023
Land Development Coordinator Assistant
KB Home
04.2022 - 08.2022
Customer Relations Representative
UCSD Transportation: Campus Curbside
09.2020 - 05.2021
Customer Relations Representative
UCSD Transportation: Campus Curbside
01.2020 - 03.2020
Busser and Dishwasher
The Moss Beach Distillery, CA
06.2019 - 06.2021
Hostess
The Half Moon Bay Brewing Company, CA
06.2018 - 09.2018
Paralegal Studies -
De Anza College
Bachelor of Arts - Communication Studies
University of California, San Diego
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