Summary
Work History
Overview
Education
Skills
Certification
Timeline
AdministrativeAssistant

GRACE GARCIA

Boston,MA

Summary

SUMMARY

Detail-oriented scheduling coordinator with a passion for problem-solving and a dedication to providing exceptional customer service to patients. Skilled in managing appointments and ensuring efficient operations in a fast-paced healthcare environment. Known for excellent communication skills and the ability to collaborate effectively with team members to achieve organizational goals. Committed to delivering high-quality care and support to individuals in need.

Work History

Temporary Patient Services Coordinator

Mass General Brigham
07.2025 - Current
  • Manages scheduling for patient appointments, diagnostic tests, and surgical procedures, while obtaining necessary referrals and pre-certifications.
  • Registers and/updates demographic, PCP, and insurance information.
  • Collects co-payments and fees. Coordinates details of billing.
  • Answers phones, and triage calls as appropriate.•
  • Photocopying, faxing, and filing.

Associate, Program Strategy

Room to Grow
08.2023 - 04.2024
  • Maintained standards of quality, timeliness, productivity and customer service.
  • Enhanced customer service by promptly addressing inquiries and concerns.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing data entry assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Associate, Family Support and Site Operations

Room to Grow
11.2020 - 08.2023
  • Ensured timely completion of family documentation, improving overall efficiency of the team.
  • Managed high volume of incoming calls, ensuring family inquiries were addressed promptly and effectively.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Enhanced family satisfaction by providing efficient and professional customer service.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Learned and adapted quickly to new technology and software applications.

Float Pool Patient Tech

Beth Israel Medical Center
12.2015 - 11.2020
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Collaborated with interdisciplinary teams to develop individualized care plans tailored to patient needs.
  • Documented patient information accurately in electronic health record systems for seamless communication
  • Implemented process improvements that enhanced efficiency in daily operations within the unit.
  • Improved patient satisfaction by providing compassionate care and promptly addressing concerns.
  • Managed inventory of medical supplies, optimizing resource allocation while minimizing waste within the department.
  • Trained new technicians on operational procedures and best practices for patient care delivery.

Young Parent Ambassador

Brigham and Women’s Hospital
04.2013 - 07.2014
  • Coordinated outreach events to engage target audiences.
  • Monitored feedback from community interactions to identify areas for improvement in messaging and outreach strategies.
  • Served as organization ambassador at various events, promoting mission and values.

Overview

12
12
years of professional experience
1
1
Certification

Education

Bachelor of Science - Health Care Management

Cambridge College
12.2021

Associates in Arts - General Education

Bunker Hill Community College
05.2018

Skills

  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Excellent communication
  • Critical thinking
  • Accuracy and attention to detail
  • Software troubleshooting
  • Microsoft office Suites
  • Documentation and control
  • Scheduling
  • Quickbooks
  • Problem resolution
  • Verbal communication

Certification

Administrative Jobs in Healthcare Training Program October 2020

Timeline

Temporary Patient Services Coordinator

Mass General Brigham
07.2025 - Current

Associate, Program Strategy

Room to Grow
08.2023 - 04.2024

Associate, Family Support and Site Operations

Room to Grow
11.2020 - 08.2023

Float Pool Patient Tech

Beth Israel Medical Center
12.2015 - 11.2020

Young Parent Ambassador

Brigham and Women’s Hospital
04.2013 - 07.2014

Bachelor of Science - Health Care Management

Cambridge College

Associates in Arts - General Education

Bunker Hill Community College

Similar Profiles

  • Mario Monteiro

    Mario MonteiroMario Monteiro

    Inventory Specialist at Mass General Brigham Mass General BrighamInventory Specialist at Mass General Brigham Mass General Brigham

  • Jessica A. Dietz

    Jessica A. DietzJessica A. Dietz

    Practice Assistant II at Mass General Brigham (Brigham & Women’s Hospital)Practice Assistant II at Mass General Brigham (Brigham & Women’s Hospital)

  • ANGELA KELLY

    ANGELA KELLYANGELA KELLY

    Senior Director, Performance Improvement & Outcomes - Perioperative and Procedural at Mass General Brigham, Brigham & Women's HospitalSenior Director, Performance Improvement & Outcomes - Perioperative and Procedural at Mass General Brigham, Brigham & Women's Hospital

  • Jon Fullerton

    Jon FullertonJon Fullerton

    Director, Operations & Process Improvement at Brigham & Women's Hospital | Mass General BrighamDirector, Operations & Process Improvement at Brigham & Women's Hospital | Mass General Brigham

  • Gabriel G. Fahey

    Gabriel G. FaheyGabriel G. Fahey

    Head of North America Talent Acquisition at Straumann GroupHead of North America Talent Acquisition at Straumann Group

CREATE PROFILE
GRACE GARCIA