GRACE GARNETT
Winter Haven,FL
Summary
Hardworking and enthusiastic worker, trained in every aspect of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success. Customer-oriented Guest Service Specialist known for completing tasks efficiently and with high productivity. Possess specialized skills in conflict resolution, customer relationship management, and communication. Excel in empathy, teamwork, and problem-solving to enhance guest satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
Guest Service Specialist
Mister Car Wash
Winter Haven, FL
11.2024 - Current
- Welcoming and engaging customers
- Selling and promoting services
- Loading vehicles
- Striving for customer satisfaction
- Maintaining the site
Meat Supervisor
Marc's
Stow, OH
01.2024 - 10.2024
- Inventory management
- Ordering products
- Enforcing USDA standards
- Supervising meat cutting and packaging
- Maintaining display cases
- Fulfilling customer orders.
Prep Cook
Tomberg's Rotisserie Chicken
Delray Beach, FL
12.2022 - 02.2023
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Measured and mixed ingredients according to precise recipes for best results.
Front of House Server
Tijuana Flats
Delray Beach, FL
10.2022 - 12.2022
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
Ride Operator
LEGOLAND Florida
Winter Haven, FL
03.2022 - 07.2022
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Monitored passengers and ride operations and enforced safety regulations.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Conducted daily inspections of amusement park rides to verify functionality and safety.
- Inspected and maintained amusement park ride equipment in accordance with safety regulations.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Fostered communication between ride operators and other amusement park personnel to support operations.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Built and established positive relationships with patrons, team members and supervisors.
Service Crew Member
McDonald's Restaurant
Winter Haven, FL
01.2016 - 12.2017
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Kept customers and crew areas organized.
- Operated cash registers and POS systems, handling over $500 in cash daily.
- Cooked, prepared and bagged food for customers.
- Calculated totals, processed payments and issued receipts.
- Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Operated cash register to ring up final bill and process various forms of payment.
- Assisted other team members to achieve goals.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
Education
High School Diploma -
Tiers Free Academy
Porterdale, GA06.2018
Skills
- Customer Service
- Time Management
- Food Safety Oversight
- Effective Prioritization
- Cleaning and Organization
- Willingness to Learn
- Team Oriented
Timeline
Guest Service Specialist
Mister Car Wash
11.2024 - Current
Meat Supervisor
Marc's
01.2024 - 10.2024
Prep Cook
Tomberg's Rotisserie Chicken
12.2022 - 02.2023
Front of House Server
Tijuana Flats
10.2022 - 12.2022
Ride Operator
LEGOLAND Florida
03.2022 - 07.2022
Service Crew Member
McDonald's Restaurant
01.2016 - 12.2017
High School Diploma -
Tiers Free Academy
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