Grace Gerlach
Hastings,Minnesota
Summary
Reliable and adaptable professional with experience in customer service as a server and in safety-focused roles as a lifeguard. Known for strong problem-solving skills, resilience under pressure, and the ability to remain calm and efficient in fast-paced environments. Skilled at building positive relationships, ensuring client comfort, and supporting team goals. Detail-oriented and attentive, with a strong work ethic and a commitment to delivering high-quality service in every task.
Overview
6
6
years of professional experience
Work History
Waitress
Applebee's Grill + Bar
06.2025 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to ensure timely food preparation and quality service.
- Trained new waitstaff on menu offerings, service standards, and operational procedures.
- Managed multiple tables simultaneously while maintaining attention to detail and efficiency.
Ice Cream Server
Schoolhouse Scoop
07.2021 - Current
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and retention.
- Operated cash register efficiently, processing transactions accurately and managing daily till reconciliation.
- Assisted in inventory management, ensuring stock levels met demand for popular flavors and products.
- Maintained cleanliness and organization of serving area, adhering to health and safety regulations consistently.
Barista
Dunkin' Donuts
07.2024 - 06.2025
- Prepared high-quality beverages and food items in a fast-paced environment.
- Maintained cleanliness and organization of workstations to ensure operational efficiency.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new staff on beverage preparation techniques and company policies.
Lifeguard
Hastings Family Aquatic Center
05.2020 - 08.2020
- Monitored pool area to ensure safety of patrons and adherence to rules.
- Conducted regular safety checks on lifeguard equipment and facilities.
- Responded promptly to emergencies, providing first aid and CPR as needed.
- Assisted in maintaining cleanliness and organization of poolside areas.
Education
Bachelor of Science - Biology
Rockhurst University
Kansas City, Missouri, MO05-2028
Skills
- Resilience
- Customer service
- Strong multitasking
- Team collaboration
- Attention to detail
- Decision-making
Timeline
Waitress
Applebee's Grill + Bar
06.2025 - Current
Barista
Dunkin' Donuts
07.2024 - 06.2025
Ice Cream Server
Schoolhouse Scoop
07.2021 - Current
Lifeguard
Hastings Family Aquatic Center
05.2020 - 08.2020
Bachelor of Science - Biology
Rockhurst University