Grace Germond

• Educated students on admissions process.
• Completed Admissions Interviews with prospective students.
• Explained institution's various payment plans and financing options.
• Reviewed admissions applications.
• Maintained positive relationships with potential students until decided to move forward and enroll in program or determined otherwise.
• Consistently enrolled between 75 - 100+ students per cycle.
• Processed Sales Orders for students.
• Followed up until Admissions process was completed via return of payment and properly executed Student Enrollment Agreement.
• Miscellaneous projects/assignments as directed.

• Served as initial point of contact at start of admissions process.
• Answered incoming calls (10-20), called prospects (minimum of 80 - 100 call per day) and handled initial email contacts for interested potential students into coaching program.
• Processed Guest Registration Forms and Student Enrollment Agreements, as required.
• Backed up Front Desk assistant with incoming main line calls.
• Miscellaneous projects as assigned.

• Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
• Completed annual reviews on core groups of assigned dealers (25 - 50). Included gathering information from Dunn and Bradstreet, Nexis, Risk-Wise, GM Dealerworld, A.M. Best, Trans Union, Experian and Equifax, if required.
• Investigated UCC filings to ensure GMAC had first priority filing in case of any default situation. Abnormal findings were brought to attention of dealership's Portfolio Manager for further review.
• Position also consisted of key entering non-GM dealer's financial statements into GM system for analysis. Speed and accuracy were required to assist Portfolio Manager in completing Financial Statement Review.
• Communicated with customers daily to request information and complete paperwork

Provided administrative support to Branch Manager which included, but was not limited to the following:

• Typing memorandums.
• Understanding knowledge of employee plans and benefits.
• Manual time keeping of 60-70 employees.
• Tracking vacation schedules.
• Typing employee performance reviews.
• Maintaining confidential company and employee information.
• Meeting and travel information was scheduled as needed.
• Completion of expense reports.
• Assistance was also provided to Sales Department with gathering monthly sales figures from dealerships and key entering into Sales computer system for company tracking. Monthly sales bulletins were also created, and bulk mailed to dealers.

• Manually discounted incoming auto finance contracts (50-60 per day) within approved target dates.
• Contracts were key entered into computer system with careful consideration for all current plans, programs and statutory limitations.
• Exceptional knowledge of debits and credits required for contract balancing.

• Connected callers with appropriate professional or department.
• Directed incoming calls (40 - 50 per day) to internal personnel and departments, routing to best-qualified department.
• Answered calls on first or second ring and engaged customers with friendly, professional demeanor.
• Documented messages and forwarded to correct individual.
• Processed customer payment checks.
• Typed outgoing branch checks, as needed.