Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grace Gettys

Bend,Oregon

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Retail Keyholder

Bed Bath And Beyond
Bend, United States
11.2020 - Current
  • Balanced cash registers at end of shift and filled out necessary reports.
  • Opened and closed store at proper times for reliable services.
  • Oversaw regular store cleaning of shelves, backrooms and racks.
  • Rearranged racks and shelving based on seasonal planograms.
  • Performed category maintenance by rotating products according to company product rotation policy.
  • Utilized product information and sampling to educate customers and assist in product selections.
  • Stored security alarm codes and keys and made routine code changes.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Processed returns and followed different procedures to send products back to vendors.

Front Desk Receptionist

Riverview Terrace
Roseburg, OR
06.2019 - 09.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Been calm and helpful under emergency situations, provided access and information to emergency personnel responding.
  • Delivered administrative support to team members, including making copies, sending faxes, and organizing documents.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Directed residents to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Processed payments and updated accounts to reflect balance changes
  • Helped residents with different problems they were facing.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.

Education

Bachelor of Arts - Liberal Arts And English

Oregon State Cascades University
Bend, Oregon
06.2022

Skills

  • Delegation and Supervision
  • Operating Procedures
  • POS Inventory System Operation
  • Merchandise Receiving and Handling
  • Building Customer Relationships and Loyalty
  • Adaptable and Flexible
  • Excellent Written and Verbal Communication
  • Item Ticketing and Pricing
  • Strong Communication and Interpersonal Skills
  • POS Transactions
  • Selling Techniques

Timeline

Retail Keyholder

Bed Bath And Beyond
11.2020 - Current

Front Desk Receptionist

Riverview Terrace
06.2019 - 09.2020

Bachelor of Arts - Liberal Arts And English

Oregon State Cascades University

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Grace Gettys