Grace Gettys
Bend,Oregon
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Retail Keyholder
Bed Bath And Beyond
Bend, United States
11.2020 - Current
- Balanced cash registers at end of shift and filled out necessary reports.
- Opened and closed store at proper times for reliable services.
- Oversaw regular store cleaning of shelves, backrooms and racks.
- Rearranged racks and shelving based on seasonal planograms.
- Performed category maintenance by rotating products according to company product rotation policy.
- Utilized product information and sampling to educate customers and assist in product selections.
- Stored security alarm codes and keys and made routine code changes.
- Trained team members in successful strategies to meet operational and sales targets.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Processed returns and followed different procedures to send products back to vendors.
Front Desk Receptionist
Riverview Terrace
Roseburg, OR
06.2019 - 09.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Been calm and helpful under emergency situations, provided access and information to emergency personnel responding.
- Delivered administrative support to team members, including making copies, sending faxes, and organizing documents.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Directed residents to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Processed payments and updated accounts to reflect balance changes
- Helped residents with different problems they were facing.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Education
Bachelor of Arts - Liberal Arts And English
Oregon State Cascades University
Bend, Oregon 06.2022
Skills
- Delegation and Supervision
- Operating Procedures
- POS Inventory System Operation
- Merchandise Receiving and Handling
- Building Customer Relationships and Loyalty
- Adaptable and Flexible
- Excellent Written and Verbal Communication
- Item Ticketing and Pricing
- Strong Communication and Interpersonal Skills
- POS Transactions
- Selling Techniques
Timeline
Retail Keyholder
Bed Bath And Beyond
11.2020 - Current
Front Desk Receptionist
Riverview Terrace
06.2019 - 09.2020
Bachelor of Arts - Liberal Arts And English
Oregon State Cascades University
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