Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Grace Gillespie

Fairport,NY

Summary

Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Teacher

Eastside YMCA
Fairport, New York
05.2024 - Current
  • Participated in professional development workshops related to teaching strategies.
  • Encouraged positive behavior with rewards and incentives.
  • Facilitated communication between families and school personnel about issues relating to students' academic progress.
  • Assisted classroom teacher in developing and implementing lesson plans.
  • Helped maintain a safe and orderly learning environment.
  • Supervised small group activities.
  • Implemented lesson plans for students with varying learning styles.

Hostess

Red Robin
Webster, NY
06.2023 - 08.2023
  • Greeted guests warmly upon arrival, seating them promptly.
  • Maintained a clean and organized dining area.
  • Verified reservations and wait times with customers.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Provided menus to customers and answered questions regarding menu items.
  • Monitored customer satisfaction levels throughout their meal experience.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Handled cash payments and reconciled daily transactions accurately.
  • Resolved any customer complaints or issues quickly and professionally.
  • Provided excellent customer service by addressing customer needs promptly.
  • Assisted servers in bussing tables when needed during busy periods.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Teacher's Assistant

Fairport Central School District
Fairport, NY
09.2022 - 06.2023
  • Provided individualized assistance to students with special needs in the classroom.
  • Facilitated small group instruction and activities for students of varying abilities.
  • Assisted teachers with creating and maintaining a safe, orderly learning environment.
  • Supported teachers by preparing materials, setting up equipment, and organizing supplies.
  • Helped teacher plan lessons utilizing various teaching strategies including hands-on activities and technology integration.
  • Observed student performance in order to assess progress towards academic goals.
  • Created visual aids such as bulletin boards or displays to enhance the learning environment.
  • Enforced rules regarding student conduct while promoting respect for diversity among classmates.
  • Assisted teachers with instruction and provided clerical support for diverse needs.
  • Adapted teaching methods and materials to meet students' varying needs and interests.

Babysitter

Parents Of The Children
Fairport, NY
01.2017 - 05.2023
  • Organizing playdates with other children and providing supervision during outdoor activities.
  • Assisting with meals, snacks, and bedtime routines for the children.
  • Greeting parents upon arrival home from work and providing updates on the day's events.
  • Providing a safe environment for children to explore their curiosity and creativity.
  • Engaging in age-appropriate activities like reading stories or playing games.
  • Instructing children in basic hygiene practices such as brushing teeth or washing hands.
  • Transporting children to school, sports activities, or other engagements when necessary.
  • Maintaining a positive attitude while being patient and understanding with the children.
  • Teaching good manners by setting clear expectations for behavior in various settings.
  • Establishing trust through consistent communication with both parents and kids.

Crew Member

Chipotle
Fairport, NY
03.2021 - 04.2023
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Adhered to health department regulations regarding food handling procedures.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Resolved customer complaints in a professional manner.
  • Educated customers on menu items, product ingredients and nutritional values.

Education

GED -

Fairport Senior High School
Fairport, NY
06.2023

Skills

  • Event Planning
  • Food Running
  • Reservations Management
  • Customer Service
  • Guest Relations
  • Guest Engagement
  • Complaint Handling
  • Performance Improvement
  • Special Dietary Requirements
  • Takeout Order Processing
  • Guest Seating
  • Reservation Management
  • Ordering Procedures
  • Cleaning and Sanitation
  • Lesson planning
  • Classroom management
  • Parent and caregiver relations

Languages

Spanish
Limited

Affiliations

  • Student Government representative for ESL club
  • One of the founders of ESL club

Accomplishments

  • NSLS memeber

Certification

  • CPR/First Aid Certified

References

References available upon request.

Timeline

Assistant Teacher

Eastside YMCA
05.2024 - Current

Hostess

Red Robin
06.2023 - 08.2023

Teacher's Assistant

Fairport Central School District
09.2022 - 06.2023

Crew Member

Chipotle
03.2021 - 04.2023

Babysitter

Parents Of The Children
01.2017 - 05.2023

GED -

Fairport Senior High School

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