Summary
Overview
Work History
Education
Skills
Timeline
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Grace Gilsinan

St. Petersburg,FL

Summary

Results-driven sales professional with a background in business management and a proven track record of success in the sales industry. Currently excelling as a Pharmaceutical Representative, engaging, educating, and supporting a diverse range of healthcare professionals across multiple specialties to meet client and business objectives. Previous experience includes leading high-performing sales teams where client-centric solutions fueled consistent sales growth and established client retention. Recognized for adaptability, entrepreneurial mindset, and a passion to seek out improvement each day.

Overview

2
2
years of professional experience

Work History

Service Specialist

HCP Concierge
07.2024 - Current
  • Managed and grew multiple client relationships within the pharmaceutical sector, providing ongoing support and attention to various clients/products, and tailored sales approach and solutions to each client’s needs
  • Conducted a daily 25+ office visits with healthcare providers, promoting pharmaceutical products, supplying samples, securing commitments for prescriptions, and working to increase the usage of client products over competitor options
  • Delivered continuing education to healthcare providers about pharmaceutical products, including proper usage, new clinical data, and benefits, ensuring that the providers were well-versed in the most current treatment information
  • Strategized and executed plans to influence prescribing behaviors by presenting compelling information and overcoming objections in a competitive market to support client goals
  • Contributed to internal training programs by providing valuable insights, materials, and feedback to support the development of fellow representatives, helping improve their product knowledge, sales skills, and performance in the field
  • Represented the company and clients at a global medical conference, engaging with healthcare professionals, presenting product information, and networking with doctors, specialists, and leaders across the industry

Senior Sales Manager

Club Pilates
01.2024 - 07.2024
  • Recognized as one of the district’s top three sales team members, consistently surpassing sales goals through compelling pitch strategies, a deep understanding of client motivations, and a passion for wellness
  • Expertly aligned studio membership packages and promotions with individual client goals, emphasizing the multi-dimensional benefits of Pilates to drive lead-to-client conversions and long-term retention
  • Maintained meticulous CRM documentation of approximately 150 daily lead/client interactions, follow-ups, and member milestones to ensure a streamlined and personalized sales pipeline
  • Led a team of sales associates, providing mentorship, ongoing training, and performance-driven guidance to foster a collaborative, results-oriented environment
  • Collaborated with management and instructors to align sales efforts with class programming, client experience, and overall studio goals
  • Fostered lasting client relationships by combining a consultative sales team approach with a genuine enthusiasm for helping others achieve their wellness and fitness goals

General Manager

Gasp
11.2022 - 02.2023
  • Increased overall company sales by 40% through implementing an organized inventory system, strategic merchandising techniques, and targeted upselling tactics
  • Wrote a comprehensive employee handbook detailing role responsibilities, new hire training guidelines, company policies and procedures, and effective sales strategies to standardize operations and improve business performance
  • Oversaw all aspects of online sales operations, ensuring high-quality online shopping experience, accompanied by seamless order fulfillment to enhance customer satisfaction and expand brand reach
  • Delivered an elevated in-store shopping experience by leading a sales team with exemplary customer service, providing consistent sales training, and empowering staff to confidently engage in upselling techniques

Education

Bachelor of Science - Business And Management

University of Central Florida
Orlando, FL
12.2021

Skills

  • Brand Marketing
  • Business-to-Business Sales
  • Business-to-Consumer Sales
  • Client Relationship & Account Management
  • Cold Calling
  • Competitive Market Analysis
  • Consultative Sales
  • CRM Management
  • Cross-Functional Team Collaboration
  • Inventory Management
  • Pharmaceutical Product & Market Knowledge
  • Sales Presentations & Public Speaking
  • Sales and Prescription Growth Strategies
  • Strategic Upselling
  • Training & Team Development

Timeline

Service Specialist

HCP Concierge
07.2024 - Current

Senior Sales Manager

Club Pilates
01.2024 - 07.2024

General Manager

Gasp
11.2022 - 02.2023

Bachelor of Science - Business And Management

University of Central Florida

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Grace Gilsinan