Grace Giovannelli

-Directed end-to-end stadium concessions operations for a 41,000+ seat Major League Baseball venue,

Including food quality assurance and game-day execution.

-Maintained financial accountability by monitoring P&L statements, controlling labor and food costs, and

implementing waste-reduction initiatives that cut product loss by 18%.

-Coordinated pre-event, in-game, and post-event activities: stock rotation, concession stand setup, sales

monitoring, and breakdown—meeting strict timeframes and event demands.

-Enforced NYC Department of Health standards, achieving consistent “A” ratings and 100% compliance in

safety and sanitation inspections.

-Managed multi-unit inventory using POS sales data and attendance projections to align stock levels,

reducing shortages and overages.

-Led daily operational briefings with supervisors to communicate event expectations, staffing assignments,

safety protocols, and performance goals.

-Customer Relations: Handling customer complaints and feedback, ensuring that

customers have a positive dining experience, and working to resolve any issues that

arise.

-Financial Management: Assisting with budgeting, financial reporting, and managing

the restaurant’s finances. This can include tracking sales, managing expenses, and

working to increase profitability.

-Support to General Manager: Assisting the General Manager with any tasks they

require help with and stepping in to manage the restaurant in their absence.

-Identified staffing needs based on volume of customers served each day.

-Creating weekly schedules for employees based on availability and labor cost.

-Tracked month end inventory

-Adjusted production and coordinated with other employees to ensure product

availability with minimal waste.

-Supervised daily operations ensuring compliance with company standards in terms of product presentation, cleanliness, safety and overall guest experience.