Grace Gomis
East Lansing
Summary
I am a resourceful Store Support Specialist known for high productivity, efficient, and organized task completion. I possess specialized skills in inventory management, customer service excellence, and leading various store projects. I value communication, neatness, and teamwork, to ensure seamless store operations and positive customer experiences at Playmakers.
I am also a sociable server offering several years of experience delivering friendly, prompt service to customers. I am familiar with managing opening and closing duties. I have a strong understanding of POS system operations and food safety and sanitation regulations. I value the satisfaction of all customers as well as developing relationships with regulars.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Store Support
Playmakers
Okemos
10.2022 - Current
- I work directly with store managers and other staff to complete store projects and tasks to keep the back sections of the store running smoothly.
- I also train new hires and answer questions for other employees on the floor and in the backroom.
- I also work in the boutique section of the store to answer question from customers about our clothing items.
- I have worked at Playmakers for 3 1/2 years now with multiple raises and praise!
- I’ve been told my managers and owners of Playmakers that they view me as a leader.
- As of 2026 I have also started working at the Playmakers Processing Center. Here I lift heavy boxes and prepare large bundles of shoes to be shipped and sold through Amazon.
Server
Buddies Pub & Grill
Okemos
01.2025 - 09.2025
- I worked as a server at Buddies for about nine months and developed a skill for working in a larger and faster restaurant environment.
- I developed good and lasting relationships with staff at Buddies.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- At Buddies I was able to quickly learn a new procedure of service while ringing in and closing out orders using Toast.
- I became familiar with regulars as well as connected with new customers.
Server
Sidebar
East Lansing
08.2023 - 11.2024
- I served for a little over a year through each college and professional sports season.
- I trained new hires and developed lasting relationships with regulars and staff.
- Collaborated with kitchen staff to ensure timely meal delivery.
Locker Room Attendant
Michigan Athletic Club
East Lansing
08.2021 - 08.2023
- Maintained cleanliness and organization of locker room facilities.
- Assisted members with any questions or concerns about the locker rooms, amenities of the club, etc.
- Provided towels and other complimentary items to enhance member experience.
- Responded promptly to member requests and concerns.
- Collaborated with staff to uphold club policies and standards.
- Ensured proper stock levels of supplies for member satisfaction.
- Addressed guest emergencies immediately and proficiently by administering basic first aid or by contacting internal and external resources according to club protocols.
- Trained new staff as well as answered any questions for new staff.
Education
Business -
Lansing Community College
Lansing, MI 08.2023 - 05.2026
Okemos High School
Okemos, MISkills
- Food service
- Restaurant experience
- Customer service
- Guest services
- Communication skills
- Team collaboration
- Employee training
- Project management
- Cash handling
- Food station setup
- Positive guest interactions
- Liquor, wine, and food service
- Check payment processing
Timeline
Server
Buddies Pub & Grill
01.2025 - 09.2025
Business -
Lansing Community College
08.2023 - 05.2026
Server
Sidebar
08.2023 - 11.2024
Store Support
Playmakers
10.2022 - Current
Locker Room Attendant
Michigan Athletic Club
08.2021 - 08.2023
Okemos High School