GRACE GONZALEZ
YONKERS,NY
Summary
Motivated Room Inspector with many years of expertise in providing clean, organized, and stocked guest rooms by supervising housekeeping staff. Focused on detail while inspecting rooms, reporting issues to management and documenting discrepancies. Gifted in elevating customer satisfaction through staff training on cleaning procedures and assisting guests.
Overview
13
13
years of professional experience
Work History
Housekeeping
Hilton Hotels Corporation
Tuckahoe, NEW YORK
02.2021 - 09.2024
- Kept storage areas and carts well-stocked, clean, and tidy.
- Carried linens, towels, toilet items, and cleaning supplies using wheeled carts.
- Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
- Created schedules for housekeeping staff based on occupancy levels and special events.
- Maintained inspection-ready facility by monitoring operations and performing housekeeping functions.
- Cleaned areas such as rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and offices.
- Performed periodic inventory checks of all equipment used by housekeeping staff.
Housekeeping
HOUSE OF NUTRITION INC
YONKERS
10.2012 - 06.2015
- Disinfected equipment and supplies, using germicides or steam-operated sterilizers.
- Observed precautions required to protect hotel and guest property, and report damage, theft, and found articles to supervisors.
- Responded to customer complaints in a professional manner, investigated issues and took corrective action as needed.
- Ensured proper use of cleaning supplies by monitoring inventories and ordering necessary items when needed.
- Developed standard operating procedures for housekeeping activities such as laundry services, linen management, waste disposal.
- Monitored inventory levels of guest room supplies such as towels, linens, toiletries and placed orders when needed.
Cashiers
BAGEL LAND
YONKERS
09.2011 - 02.2012
- Received payment by cash, check, credit cards, vouchers, or automatic debits
- Greeted customers entering establishments
- Issued receipts, refunds, credits, or change due to customers
- Used debit/credit card machines
- Got signatures from customers using debit cards
- Assisted other cashiers with difficult customers.
Education
High School Diploma -
Gorton High School
Yonkers, NY06-1999
Skills
- Bi-lingual English/Spanish
- Computer Literate
- Excellent Communication
- Great Organization skills
- Great Teamwork
- Service Orientation
- Coordination
- Time Management
- Residential and Commercial cleaning
- Light housekeeping tasks
- Complaint resolution
Phone
- Tel, 9146197342
- Tel, 9142306311
Timeline
Housekeeping
Hilton Hotels Corporation
02.2021 - 09.2024
Housekeeping
HOUSE OF NUTRITION INC
10.2012 - 06.2015
Cashiers
BAGEL LAND
09.2011 - 02.2012
High School Diploma -
Gorton High School