Grace Gordon
Merced
Summary
Compassionate emerging Associate Marriage and Family Therapist with a strong background in crisis intervention and client-centered communication gained through years of experience as a 911 dispatcher. Skilled in de-escalating high-stress situations, supporting individuals in distress, and fostering trust and growth through evidence-based, culturally sensitive care.
Overview
12
12
years of professional experience
Work History
Interim Period Between MFT Trainee and AMFT
Family Concern Counseling
10.2024 - Current
- Conduct group therapy for Without Permission, a non-profit for human trafficking survivors.
- Develop and maintain individualized treatment plans aligned with clients’ goals and therapeutic needs
- Complete progress notes, case documentation, and treatment summaries in accordance with ethical and legal standards
- Facilitate psychoeducational interventions to enhance coping skills, emotional regulation, and interpersonal functioning
- Participate in weekly supervision and training to strengthen clinical competencies and adherence to evidence-based practices
MFT Trainee
Family Concern Counseling
10.2024 - 10.2025
- Provided individual and group therapy to students within a school district setting, addressing emotional, behavioral, and family-related concerns.
- Conducted group therapy for Without Permission, a non-profit for human trafficking survivors.
- Developed and maintained individualized treatment plans aligned with clients’ goals and therapeutic needs
- Completed progress notes, case documentation, and treatment summaries in accordance with ethical and legal standards
- Facilitated psychoeducational interventions to enhance coping skills, emotional regulation, and interpersonal functioning
- Participated in weekly supervision and training to strengthen clinical competencies and adherence to evidence-based practices
Emergency Services Dispatcher
City of Merced
11.2021 - 09.2025
- Dispatch emergency personnel for police and fire departments, ensuring prompt response times.
- Answer 9-1-1, emergency, and business lines, maintaining composure in high-stress situations.
- Operates multi-monitor CAD system, improving dispatch efficiency and accuracy.
- Monitor city surveillance to assist officers, enhancing situational awareness.
- Enter and modify legal orders and property records in CLETS, ensuring data integrity.
- Maintain the confidentiality required of the job.
- Was a CTO (Communications Training Officer) prior to beginning my graduate program with Pepperdine University.
Emergency Medical Dispatcher
Riggs Ambulance
09.2020 - 11.2021
- Operated CAD system, ensuring accurate dispatch and communication with ambulance crews.
- Handled emergent and non-emergent calls, providing timely and appropriate responses.
- Coordinated interfacility transfers, optimizing resource allocation.
- Utilized EMD protocol for pre-arrival instructions, enhancing patient outcomes.
- Collaborated with primary PSAPs for seamless emergency response integration.
Receptionist
Berliner Cohen, LLC
02.2019 - 09.2020
- Organized and indexed legal files, improving retrieval efficiency and reducing search times.
- Processed client payments, ensuring accurate and timely transactions.
- Oversaw potential new clients, enhancing client onboarding and satisfaction.
- Coordinated marketing events, increasing firm visibility and client engagement.
- Maintained a clean lobby area, promoting a professional office environment.
Emergency Services Dispatcher
City of Merced
07.2015 - 07.2018
- Dispatched emergency personnel for police and fire departments, ensuring prompt response times.
- Answered 9-1-1 and business calls, maintaining composure in high-stress situations.
- Operated multi-monitor CAD system, improving dispatch efficiency and accuracy.
- Monitored city surveillance to assist officers, enhancing situational awareness.
- Entered and updated legal orders and property records in CLETS, ensuring data integrity.
- Maintained the confidentiality required of the job.
- Involved in CSRT (Crime Scene Response Team) and responded to callouts to gather evidence and document crime scenes in highly sensitive situations.
Barista
Coffee Bandits
01.2014 - 01.2015
- Used a professional espresso machine to create a variety of beverages.
- Ran the register and kept track of the money.
- Prepared and served an assortment of food.
- Partook in routine nightly chores such as cleaning the grease trap, re-stocking materials, and cleaning the dining area and kitchen.
- Accepted and assisted with routine deliveries including coffee beans, materials in bulk, and baked goods from various vendors.
- Ensured artists and performers were able to set up their equipment quickly while still working in the kitchen.
Ranch Hand
Lange Family Ranch
01.2014 - 01.2015
- Fed and groomed the animals which included 20+ horses, chickens, goats, dogs, cats, and geese.
- Provided specific supplements for the horses to fit their dietary needs.
- Filled water troughs around the ranch.
- Cleaned stalls and organized tack room.
- Met workers for deliveries when necessary.
Education
Master of Arts - Clinical Psychology, Marriage and Family Therapy
Pepperdine University
Malibu, CA09.2025
Bachelor of Science - Criminal Psychology
Liberty University
Lynchburg, VA01.2021
Merced College
Merced01.2015
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University of Dallas
Irving, Texas01.2013
Skills
- Empathic listening
- Rapport building
- Communication
- Stress Management
- Documentation
- Decision Making
- Analytical Thinking
- Multi-tasking
- Effective communication under pressure
- Boundary setting
- Ethical decision-making
- Cultural humility and sensitivity
- Maintaining confidentiality and HIPAA compliance
Timeline
Interim Period Between MFT Trainee and AMFT
Family Concern Counseling
10.2024 - Current
MFT Trainee
Family Concern Counseling
10.2024 - 10.2025
Emergency Services Dispatcher
City of Merced
11.2021 - 09.2025
Emergency Medical Dispatcher
Riggs Ambulance
09.2020 - 11.2021
Receptionist
Berliner Cohen, LLC
02.2019 - 09.2020
Emergency Services Dispatcher
City of Merced
07.2015 - 07.2018
Barista
Coffee Bandits
01.2014 - 01.2015
Ranch Hand
Lange Family Ranch
01.2014 - 01.2015
Bachelor of Science - Criminal Psychology
Liberty University
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University of Dallas
Master of Arts - Clinical Psychology, Marriage and Family Therapy
Pepperdine University
Merced College
Hobbies
I enjoy playing guitar, hiking in Yosemite National Park, and taking my dog, Gibson, along for my adventures., Previously volunteered for Heart of the Horse Therapy Ranch in Clovis, CA.