Grace Gossett

Recruitment and Selection:

• Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
• Conducted salary and market benchmarking analyses to ensure competitive compensation and attract top talent.
• Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
• Led successful recruitment campaigns, attracting top-tier talent to fill key company positions.

Onboarding:

• Developed and facilitated comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
• Organized and led staff orientation programs and training to promote collaboration.
• Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
• Evaluated employee onboarding programs and tested improvement strategies.

Performance Management:

• Implemented performance management systems that provided clear metrics for employee evaluation and development.
• Oversaw performance evaluations, ensuring leadership provided constructive feedback to promote professional growth.

Employee Relations:

• Monitored and handled employee claims involving performance-based and harassment incidents.
• Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
• Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
• Facilitated conflict resolution sessions, fostering positive work environment and maintaining high levels of staff morale.
• Instructed senior leaders on appropriate employee corrective steps.

Training and Development:

• Developed and implemented training programs to enhance employee performance and promote professional growth.
• Improved compliance with health and safety regulations by developing and implementing comprehensive training for all staff.
• Designed and implemented leadership development programs, preparing high-potential employees for future management roles.
• Updated training processes by reviewing existing documentation and leveraging.

Laws and Regulations:

• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
• Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
• Conducted comprehensive HR audits to ensure compliance with labor laws and regulations, mitigating risk of legal issues.
• Worked with employees to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
• Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
• Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
• Collaborated with owners to align initiatives with overall business goals, objectives, and culture.
• Wrote employee handbook.

Organizational Culture:

• Increased employee satisfaction and engagement through creation and execution of targeted wellness and recognition programs.
• Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
• Reduced employee turnover by analyzing exit interview data and implementing targeted retention strategies.
• Facilitated successful organizational restructuring, ensuring smooth transitions and minimal disruption to operations.
• Provided support for company expansion efforts, ensuring seamless integration of new employees and preservation company culture.
• Distributed employee engagement surveys to identify areas of improvement.
• Identified and implemented appropriate strategies to increase employee satisfaction and retention.
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
• Liaised between multiple business divisions to improve communications.

Benefits Administrative and Payroll:

• Structured compensation and benefits according to market conditions and budget demands.
• Led negotiations for employee benefits packages, securing cost-effective solutions while maintaining high-quality offerings.
• Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
• Maintained benefits and assisted with payroll for employees in various locations, minimizing financial discrepancies through detailed program management.

Other:

• Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
• Used technologically relevant digital systems to manage payroll and benefits programs.

• Effectively performed all Team Member duties.
• Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
• Supervised daily operations, ensuring adherence to quality and service standards.
• Implemented efficient workflow processes and task delegation methods, enhancing overall productivity.
• Maintained cleanliness and organization of work areas to comply with safety guidelines and health regulations
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
• Controlled expenses and boosted profitability by managing food and labor costs.
• Boosted overall sales with effective upselling techniques and exceptional product knowledge.
• Monitored and analyzed sales data to identify trends and adjust strategies accordingly.
• Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
• Addressed customer complaints with professional demeanor, using communication and problem-solving skills to resolve issues.
• Assisted in scheduling shifts, optimizing workforce allocation for operational efficiency.
• Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
• Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement
• Developed training program for new employees, speeding up their integration into team.
• Trained team members on food safety protocols and customer service excellence.
• Resolved conflicts between employees to maintain positive and productive work environments.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
• Facilitated team building activities, strengthening cohesion and productivity of team.
• Prepared shift summary reports for owner and communicated regularly on goals and progress.
• Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.

· Maintained a productive, efficient approach to all tasks.

· Provided exceptional customer service in a fast-paced environment, ensuring positive dining experiences.

· Informed customers about promotions and new menu items, upselling when appropriate.

· Processed orders efficiently using the point-of-sale system and ensured that all items are prepared and delivered correctly.

· Accurately processed cash and card transactions while maintaining a balanced cash register.

· Assisted in the preparation of food items, ensuring adherence to Chick-fil-A's quality and safety standards.

· Operated kitchen equipment and tools efficiently, maintaining high standards of safety and cleanliness.

· Kept work areas clean, organized, and safe to promote efficiency and team safety.

· Managed inventory levels effectively, reducing waste through careful monitoring of stock usage.

· Collaborated with team members to streamline workflow and enhance operational efficiency.

· Contributed to team goals by participating in daily briefings and sharing feedback for continuous improvement.

· Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

· Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.

· Maintained adherence to company policies and procedures while sustaining high-quality work standards.