Grace Gotzinger
5413 N Longmore Rd
Summary
Dynamic and results-driven Sales Associate with extensive experience at Bark Avenue, excelling in customer service and inventory management. Proven ability to enhance customer loyalty through effective sales techniques and conflict resolution. Skilled in cash handling and point-of-sale operations, consistently achieving sales goals while fostering a welcoming store environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pet Sales Associate
Bark Avenue
07.2024 - 01.2025
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Managed inventory levels, ensuring timely restocking of popular items and maintaining store organization.
- Operated point-of-sale system efficiently, processing transactions accurately and handling cash management.
- Collaborated with team members to maintain a clean and welcoming store environment for all visitors.
- Educated customers on pet care products, fostering informed purchasing decisions and customer loyalty.
- Trained new staff on sales techniques and store policies to ensure consistent service quality across the team.
- Implemented promotional displays that effectively showcased products, increasing customer engagement and interest.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
Asset Protection/ Doorhost
Walmart
04.2024 - 01.2025
- Executed customer transaction processing at checkout stations with precision.
- Oversaw cash drawer accuracy and ensured balanced registers at shift conclusion.
- Facilitated customer inquiries and efficiently resolved issues to enhance satisfaction.
- Managed point-of-sale systems to facilitate efficient transaction processing.
- Assisted customers upon entry, providing a warm welcome and friendly service. Greeted each customer with a smile and offered well wishes as they departed.
- Monitored receipts and identified potential fraudulent activities.
Bookeeper/data Entry
All American Waste Services
06.2022 - 09.2024
- Processed invoices and payments efficiently, ensuring accurate record-keeping and timely financial transactions.
- Maintained general ledger accounts, reconciled discrepancies, and ensured compliance with financial policies.
- Assisted in preparing monthly financial statements, enhancing clarity and accuracy of reporting.
- Coordinated with vendors to resolve billing issues, fostering positive working relationships and improving communication.
- Maintained and processed invoices, deposits, and money logs.
- Reconciled and corrected issues with financial records.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Enhanced budget tracking with detailed expense categorization.
- Boosted efficiency, implemented digital filing system for receipts and invoices.
Sales Associate
Dollar Tree
02.2023 - 10.2023
- Processed inventory shipments, ensuring proper stock levels and effective merchandising strategies.
- Provided support during promotional events, driving engagement and boosting sales efforts.
- Monitored inventory levels, assisting in replenishment to prevent stockouts or overstock situations.
- Resolved customer complaints promptly, fostering positive relationships and loyalty within the store environment.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Kohls
06.2021 - 07.2022
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to improve visual appeal and accessibility.
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Collaborated with team members to achieve daily sales goals and maintain store standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Worked with a lot of elderly people
Education
GED - Associates in Applied Science
Maricopa Community Colleges, Mesa Community College
Mesa, AZSkills
- Customer service
- Inventory management
- Sales techniques
- Conflict resolution
- Store organization
- Stock replenishment
- Time management
- Money handling
- Stocking and receiving
- Store opening and closing
- Upselling
- Retail store operations
- Inventory tracking
- Point of sale operation
- Self-checkout assistance
- Data entry
- Data analysis
Certification
CPR
Timeline
Pet Sales Associate
Bark Avenue
07.2024 - 01.2025
Asset Protection/ Doorhost
Walmart
04.2024 - 01.2025
Sales Associate
Dollar Tree
02.2023 - 10.2023
Bookeeper/data Entry
All American Waste Services
06.2022 - 09.2024
Sales Associate
Kohls
06.2021 - 07.2022
GED - Associates in Applied Science
Maricopa Community Colleges, Mesa Community College