Summary
Overview
Work History
Education
Skills
Timeline
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Grace Gould

Davenport,Iowa

Summary

Strategic professional in business operations known for high productivity and efficiency in task completion. Excels in communication, problem-solving, and time management, leveraging these soft skills to drive team success and achieve organizational goals. Seeking opportunities to expand skills while facilitating company growth, and career growth over time.

Overview

7
7
years of professional experience

Work History

Annuity Analyst

Modern Woodmen Of America
Rock Island, Illinois (Hybrid)
11.2023 - Current
  • Reviewed and issued applications for multiple annuity products efficiently.
  • Corresponded with agents promptly to ensure effective communication.
  • Completed customer service workshops and LOMA courses for continued professional development.
  • Assessed members' suitability for chosen products accurately.

Total Loss Claims Representative

Sentry Insurance
Davenport, Iowa (Hybrid)
08.2022 - 07.2023
  • Negotiated with policyholders and claimants to solidify claim settlements.
  • Documented claim file activities in Alloy through Horizon.
  • Demonstrated commitment to company conduct, ethics and compliance policies and procedures and adhered to state and federal regulations.
  • Assembled claim settlements for policyholders and claimants via valuations, damages and fees.
  • Organized detailed records using computers to enter, access and retrieve data.
  • Resolved disagreements with repair shops by negotiating on prices and terms, as well as looping in additional appraisers to make independent evaluations.

Senior Store Associate

Religious Supply Center
Davenport, Iowa
01.2019 - 07.2022
  • Engage positively with each customer, providing professional and polite support for sales and service needs.
  • Collaborated in inventory management and purchasing.
  • Review information and elements regularly on store website and Amazon storefront pages for accuracy and functionality.
  • Authored unique and engaging content for a range of social media platforms.
  • Recruit, hire, and train new staff to develop excellent product knowledge.

Education

Bachelor of Arts - Speech & Hearing Sciences

University of Iowa
Iowa City, IA
05.2022

Skills

  • Data Entry
  • Organization and Efficiency
  • Inbound and Outbound Calling
  • Effective communication
  • Time management
  • Application review

Timeline

Annuity Analyst

Modern Woodmen Of America
11.2023 - Current

Total Loss Claims Representative

Sentry Insurance
08.2022 - 07.2023

Senior Store Associate

Religious Supply Center
01.2019 - 07.2022

Bachelor of Arts - Speech & Hearing Sciences

University of Iowa

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