Summary
Overview
Work History
Education
Skills
Personal Goal
Interests
Other
Timeline
Generic

Grace Goulding

Broadstairs

Summary

As an accomplished Entertainment Manager with extensive experience in the cruise industry, I excel in creating unforgettable experiences while driving performance metrics to exceed fleet-wide standards. I am relentless in my pursuit of targets and operational success. My ability to motivate and inspire those around me, coupled with my commitment to exceeding expectations, ensures that every program I oversee delivers exceptional results. My role involves moving from ship-to-ship meeting and managing different teams within the entertainment division onboard. I work side by side with the Cruise Director onboard to manage the overall operation and ensure the success of the Activities Program wherever I go.

Overview

11
11
years of professional experience

Work History

Entertainment Manager

Royal Caribbean International
06.2022 - Current
  • Facilitating effective communication between team members, fostering a positive work environment that encouraged collaboration and innovation.
  • Recording for the onboard TV channel, providing guests with daily 'run downs' for all activities and events happening around the ship.
  • Managing a team of entertainment staff, ensuring seamless coordination of daily activities and events on the cruise ship.
  • Increased revenue by creating innovative marketing strategies for promoting onboard activities and special events.
  • Collaborated with other departments to guarantee smooth functioning of all entertainment offerings on the cruise ship.
  • Evaluated performance metrics, identifying areas for improvement in programming to enhance overall guest satisfaction.
  • Gathering feedback from guests through surveys and personal interactions, utilizing data to make informed decisions about future programming enhancements.
  • Implementing cost-saving measures without compromising quality or guest satisfaction levels within the entertainment department.
  • Training and supervised staff to consistently meet performance goals and customer service standards.
  • Monitoring budget and expenditures, keeping facility within budget.
  • Conducting research and analysis of market trends to determine potential opportunities for growth.
  • Enhancing audience engagement by incorporating interactive activities during live events and game shows.

Entertainment Host

Royal Caribbean International
06.2018 - 06.2022
  • Hosting activities and events such as game shows, trivia's, karaoke sessions, dance parties and any other activity required of me.
  • Collaborated with onboard production team to provide memorable experiences and activities for guests onboard.
  • Adapted hosting style to accommodate diverse cultural backgrounds of event attendees, fostering an inclusive environment.
  • Promoted upcoming entertainment events, resulting in higher attendance.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Office Administrator

P&O Windows
02.2016 - 04.2018
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Streamlined office processes by implementing efficient filing and organizational systems, improving overall productivity.
  • Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.

Office Administrator & Sales Negotiator

Miles and Barr
08.2013 - 01.2016
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Increased average deal size through effective negotiation techniques, resulting in higher overall revenues.
  • Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
  • Communicated with clients to understand property needs and preferences.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.

Education

Diploma - Business Management

East Kent College
Kent
09.2012

GCSE's - Mathematics, Science, English

The Charles Dickens School
Kent
09.2010

B-Tec - Business Studies

The Charles Dickens School
Kent
09.2010

Skills

  • Strategic Planning
  • Operations Management
  • Performance Management
  • Staff Development
  • Key Performance Indicators
  • Problem-Solving
  • Attention to Detail
  • Conflict Resolution
  • Budget Management
  • Effective Communication

Personal Goal

My experience in the cruise industry has been immensely rewarding, the last six years have contributed to my personal and professional growth. My time at Royal Caribbean has provided me with invaluable experience in a customer focused environment. It is now my intention to bring these skills and knowledge gained back to a land-based role where I can implement my managerial experience into a new and exciting opportunity. Whilst I continue to develop my career this will also allow me to focus on creating a balanced life at home.

Interests

Personal development is extremely important to me and my wellbeing. I ensure to always make time to go to the gym, I also enjoy reading and taking on new challenges to learn new life skills.

Other

Full UK Driving License

Full USA Visa

Seaman's Book

STCW

First Aid


Timeline

Entertainment Manager

Royal Caribbean International
06.2022 - Current

Entertainment Host

Royal Caribbean International
06.2018 - 06.2022

Office Administrator

P&O Windows
02.2016 - 04.2018

Office Administrator & Sales Negotiator

Miles and Barr
08.2013 - 01.2016

Diploma - Business Management

East Kent College

GCSE's - Mathematics, Science, English

The Charles Dickens School

B-Tec - Business Studies

The Charles Dickens School

Similar Profiles

CREATE PROFILE
Grace Goulding