Grace Graham
Boston,MA
Summary
Dedicated administrative professional with hands-on experience supporting the operations of the Massachusetts Teachers’ Retirement System. Proven ability to manage member records, process documentation with accuracy, and deliver exceptional customer service to educators and retirees. Adept at interpreting MTRS policies and delivering responsive, high-quality service to members. Seeking to advance into a Retirement Analyst role to my leverage strong analytical, communication, and organizational skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Associate, Contact Center Services
Massachusetts Teachers’ Retirement System
Charlestown, MA
03.2025 - Current
- Manage all front office duties including checking in members, reviewing forms for completeness, opening and distributing incoming mail, and processing all outgoing mail.
- Respond to a variety of written, telephone, and in-person inquiries regarding creditable service, retirement benefits, and service purchase opportunities.
- Collaborate with various units within the agency to assist with member requests and maintain an efficient workflow.
- Log and track all files for scanning through Tab Fusion file management system and accurately process all documentation using the Kofax scanning system.
- Process member-submitted account maintenance forms
Patient Coordinator
Periodontal Specialists
Franklin & Marlboro, MA
06.2024 - Current
- Responsible for managing all front office duties including greeting patients, scheduling appointments, answering phone calls, and maintaining patient records.
- Coordinated insurance verification and assisted patients with billing concerns.
- Managed patient inquiries and provided information regarding services and procedures.
- Managed monthly financial reports and generated invoices.
Sales Manager
Milan Laser
Leominster, MA
02.2023 - 02.2024
- Performed one-on-one sales consultations and educated clients on our products and services.
- Created personally tailored loan agreements and payment plans.
- Managed a two person sales team to achieve monthly sales goals and ensured overall client satisfaction.
- Maintained compliance with healthcare regulations and internal policies.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
Education
Associates degree - Business and Digital Marketing
North Shore Community College
MASkills
- Microsoft Office
- MS Excel
- Detail-oriented
- Data analytics
- Organization
- Problem resolution
- Knowledge of Chapter 32 and other state and federal regulations
- Communication
- Critical thinking
Certification
• HIPAA
• Quickbooks
• Hubspot Digital Content Certification
• CPR Certification
• Quickbooks
• Hubspot Digital Content Certification
• CPR Certification
Timeline
Administrative Associate, Contact Center Services
Massachusetts Teachers’ Retirement System
03.2025 - Current
Patient Coordinator
Periodontal Specialists
06.2024 - Current
Sales Manager
Milan Laser
02.2023 - 02.2024
Associates degree - Business and Digital Marketing
North Shore Community College