Grace Griffin
Summary
Outgoing individual with work experience related to customer service, leadership, and management. Organized and dependable candidate successful at managing multiple priorities while striving for excellence. Motivated, friendly and always maintains a positive attitude.
Overview
3
3
years of professional experience
Work History
Head Freeride Coach
Mt. Rose Ski Tahoe
11.2023 - Current
- Trained and mentored new coaches on fundamentals of coaching to apply best practices and strategies.
- Assisted in recruitment and selection of additional coaching staff to establish strong and competent team.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Developed strong relationships with athletes families to encourage support and involvement in their athletic growth.
- Analyzed and evaluated team performance metrics to identify areas of improvement.
- Enhanced athlete performance by developing individualized training programs tailored to their specific needs and goals.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Managed practice schedules and competition schedules ensuring efficient use of time and resources for optimal results.
- Managed communications between parents, competitions directors, and athletes.
- Planed and followed through with out of state competitions.
- Maintained knowledge and certification of first aid and CPR, Avy 1 avalanche safety, level 100 ski instructor, and safesport guidelines.
Student Cashier
University Of Nevada Reno
10.2021 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash handling services.
- Handled sensitive customer information with discretion, upholding privacy standards and maintaining trust.
- Balanced cash drawers at the beginning and end of each shift, ensuring accurate financial reporting.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Performed any task given by supervisors quickly and proficiently
Paddle Board/ Kayak Rental
Lake Tahoe Water Sports
05.2023 - 09.2023
- Enhanced client safety by conducting thorough pre-trip briefings, instructional demos, and equipment checks.
- Increased customer satisfaction through exceptional knowledge of local life, geography, and history of the lake.
- Managed bookings, transactions and other administrative tasks to foster excellent customer experiences.
- Built personal relationships with guests to promote positive experiences.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Checked tour vehicles for cleanliness, safety and functionality.
Assistant Freeride Coach
Mt. Rose Ski Tahoe
11.2022 - 04.2023
- Collaborated with other coaches to create and execute game plans.
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Utilized positive communication to encourage team and promote integrity and respect.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Developed strong relationships with players'' families to encourage support and involvement in their athletic growth.
Children's Ski Instructor
Mt. Rose Ski Tahoe
11.2020 - 04.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Motivated participants through instruction and positive feedback.
- Encouraged children to stay motivated and reach goals.
- Detailed safety rules and procedures regarding activities to customers and guests.
Education
Kinesiology / Pre-Physical Therapy
University of Nevada - Reno
Reno, NV05.2025
High School Diploma -
Damonte Ranch High School
Reno, NV06.2021
Skills
- Group leadership
- Exceptional Communication
- Personable and friendly
- Customer Service
- Dependable and Reliable
- Strong Work Ethic
- Quick Learner
- Problem Solving
Hobbies
- Skiing
- Sailing
- Surfing
- Mountain Biking
- Rock climbing
- Backpacking
- Running
- Swimming
- Hockey
Timeline
Head Freeride Coach
Mt. Rose Ski Tahoe
11.2023 - Current
Paddle Board/ Kayak Rental
Lake Tahoe Water Sports
05.2023 - 09.2023
Assistant Freeride Coach
Mt. Rose Ski Tahoe
11.2022 - 04.2023
Student Cashier
University Of Nevada Reno
10.2021 - Current
Children's Ski Instructor
Mt. Rose Ski Tahoe
11.2020 - 04.2021
Kinesiology / Pre-Physical Therapy
University of Nevada - Reno
High School Diploma -
Damonte Ranch High School
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