Summary
Overview
Work History
Education
Skills
Timeline
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Grace Griffiths

Orlando,FL

Summary

Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations. Engaging and personable coach and employee trainer successful at maximizing team productivity.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

Starbucks
12.2019 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Applied security, safety and loss prevention strategies during shifts.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

Food and Beverage Cashier

Panera Bread
03.2018 - 12.2019
  • Utilized product knowledge of foods and beverages to make suggestions to customers.
  • Engaged customers to help create superior food and beverage experience.
  • Operated and sanitized kitchen and food preparation equipment.
  • Provided correct change to customers while following cash handling policies and procedures.

Education

Associate of Arts - General Studies

Seminole State College of Florida
Sanford, FL
08.2023

Skills

  • Administration and Reporting
  • Effective Listening and Communication
  • Store Opening and Closing
  • Productivity Performance
  • Guest Satisfaction
  • Operational Excellence
  • Operations Management
  • Understanding Customer Needs
  • Management Abilities
  • Team Goals

Timeline

Shift Supervisor

Starbucks
12.2019 - Current

Food and Beverage Cashier

Panera Bread
03.2018 - 12.2019

Associate of Arts - General Studies

Seminole State College of Florida

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Grace Griffiths