Summary
Overview
Work History
Education
Skills
Activities
Volunteer Experience
Certification
Timeline
Generic

GRACE GROVER

Turners Falls,MA

Summary

Detail-oriented Veterinary Technician with 3 years of relevant experience in animal healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care. Driven to continually learn and improve skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Veterinary Technician

Lauralyn J. Brown Veterinary Hospital
12.2022 - Current
    • Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
    • Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
    • Restrained animals to protect veterinarians and technicians from potential harm.
    • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
    • Performed fecal examinations, urinalysis and bloodwork.
    • Collected and prepared specimens and samples for outside laboratory analysis.
    • Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
    • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
    • Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
    • Monitored vital signs of animals during surgical procedures and provided postoperative care.
    • Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
    • Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
    • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
    • Filed daily progress records, surgery logs, x-ray logs, and routine records.
    • Restocked surgical and office supplies to keep all necessary materials easily accessible.
    • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
    • Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
    • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
    • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
    • Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
    • Learned and adapted quickly to new technology and software applications.
    • Demonstrated strong organizational and time management skills while managing multiple projects.
    • Exercised leadership capabilities by successfully motivating and inspiring others.
    • Self-motivated, with a strong sense of personal responsibility.
    • Passionate about learning and committed to continual improvement.
    • Proven ability to develop and implement creative solutions to complex problems.
    • Assisted in marketing efforts to promote the facility''s services within the community through social media presence and local events.

Kennel Technician

Windham County Humane Society
05.2019 - 07.2021
    • Assisted with day-to-day operations, working efficiently and productively with all team members.
    • Developed strong relationships with local shelters and rescue organizations, facilitating increased collaboration in support of common goals.
    • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
    • Managed inventory of supplies and equipment, maintaining adequate stock levels to meet the needs of the kennel operation.
    • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
    • Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
    • Cared for sick or injured animals by seeking out veterinary care and notifying owners.
    • Improved animal health by administering medications and vaccinations as directed by veterinarians.
    • Monitored animals for behavioral problems and signs of health issues.
    • Participated actively in emergency response situations involving injured or aggressive animals, ensuring the safety of both staff and animals involved.
    • Collaborated with veterinary staff to provide medical treatments and monitor post-surgery recovery for animals in our care.
    • Safely transported animals between facilities or to off-site appointments, adhering to safety protocols at all times.
    • Assisted in the development of customized enrichment activities for individual animals, catering to their unique needs and promoting overall mental wellbeing.
    • Enhanced animal socialization skills through daily interaction and playtime activities.
    • Led basic obedience training with dogs to promote positive, healthy behaviors.
    • Assisted in successful adoption processes by providing accurate information about each animal''s temperament and needs.
    • Contributed to increasing public awareness of available animals for adoption through active participation in community outreach events.
    • Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
    • Demonstrated strong organizational and time management skills while managing multiple projects.
    • Strengthened communication skills through regular interactions with others.
    • Adaptable and proficient in learning new concepts quickly and efficiently.

Veterinary Assistant

Brookside Animal Hospital
01.2019 - 01.2020
  • Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
  • Assisted in examination, treatment, and euthanasia of animals in veterinary clinic.
  • Restrained animals for examination and treatment.
  • Collected and processed samples for laboratory testing.
  • Collected and prepared specimens and samples for outside laboratory analysis.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
  • Administered medications to animals in treatment and documented changes in condition.
  • Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
  • Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
  • Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.

Dog Walker

The Dog House at Working K9
08.2016 - 01.2019
  • Streamlined check-in/check-out processes for clients, providing efficient service while maintaining thorough documentation of pet stays.
  • Conducted thorough intake assessments for new clients, gathering important information on pet temperament, medical history, and preferences.
  • Communicated professionally with pet owners via phone, email, and text.
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Ensured timely feeding schedules were maintained for all dogs within the facility according to owner-provided instructions.
  • Promoted physical activity in pets by leading daily exercise routines tailored to individual fitness levels and energy requirements.
  • Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
  • Facilitated the integration of new dogs into daycare groups by carefully assessing compatibility with existing members and adjusting group dynamics as needed.
  • Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
  • Educated visitors and staff on proper animal care and handling.
  • Assisted in the recruitment and training of new team members by sharing best practices and mentoring them throughout their onboarding process.
  • Monitored animals for behavioral problems and signs of health issues.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Identified opportunities for improvement in daycare operations based on client feedback, resulting in increased customer satisfaction rates.
  • Enhanced staff collaboration by participating in regular team meetings focused on improving efficiency, safety standards, and overall quality of care provided.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Education

Associate of Science - Veterinary Technology

Holyoke Community College
Holyoke, MA
06.2024

Associate of Science - Biology

Holyoke Community College
Holyoke, MA
05.2022

Some College (No Degree) -

Greenfield Community College
Greenfield, MA

High School Diploma -

Stoneleigh-Burnham School
Greenfield, MA
05.2018

Skills

  • General Practice Technician
  • Surgical Technician
  • Laboratory Diagnostic Testing
  • Fear Free Certified

Activities

  • Student Alumnae Association, President, Stoneleigh-Burnham School, 2015, 2018, Organized alumnae events for the school and supervised/conducted Phonathons to raise money for the school.
  • Green Team (Environmental Club), Stoneleigh-Burnham School, 2017
  • Community Service Leader, Stoneleigh-Burnham School, 2016, 2018
  • Team Captain, Varsity Soccer, Stoneleigh-Burnham School, 09/2017, 11/2018
  • Team Captain, Varsity Lacrosse, Stoneleigh-Burnham School, 03/2017, 03/2018
  • Team Captain, Varsity Basketball, Stoneleigh Burnham School, 11/2017, 02/2018

Volunteer Experience

  • United Church of Bernardston Youth Group, 06/2014, 2016, Volunteered with my local church at a summer camp in Maine doing community service work and activities., Built handicap accessibility housing, ramps, and recreational buildings., Painted the interior and exterior of buildings;, cleaned and maintained housing facilities., Volunteered at a local senior center and a salvation army.
  • Green River Cleanup (Greenfield Swimming Pool/ Recreation), 07/2015, 2016, Worked with many volunteers to help keep the Greenfield Swimming Pool and Rivers clean and safe for locals., Picked up trash along bike trails and river beds.
  • SBS Alumnae Reunion, 06/2017, Helped organize the week-long alumnae reunion at Stoneleigh-Burnham School., Facilitated registration and helped alumnae check in and find their rooms.

Certification

Basic Life Support

Fear Free

Timeline

Veterinary Technician

Lauralyn J. Brown Veterinary Hospital
12.2022 - Current

Kennel Technician

Windham County Humane Society
05.2019 - 07.2021

Veterinary Assistant

Brookside Animal Hospital
01.2019 - 01.2020

Dog Walker

The Dog House at Working K9
08.2016 - 01.2019

Associate of Science - Veterinary Technology

Holyoke Community College

Associate of Science - Biology

Holyoke Community College

Some College (No Degree) -

Greenfield Community College

High School Diploma -

Stoneleigh-Burnham School

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GRACE GROVER