Grace Guillen
New Braunfels,TX
Summary
Dynamic healthcare professional with experience at Hearing Screening Associates, skilled in patient communication and data recording accuracy as well as with providing compassionate care and support to residents in assisted living facilities. Utilizes excellent communication skills to ensure residents' needs are understood and met. Knowledge of personal care, daily activity assistance, and creating safe and nurturing environment. Responsible for required paperwork such as AOB forms for insurance, incident reports, and appointment packets
Overview
6
6
years of professional experience
Work History
Newborn Hearing Screener
Hearing Screening Assosiates
11.2023 - Current
- Conducted newborn hearing screenings using calibrated audiometric equipment.
- Collaborated with healthcare professionals to ensure timely referrals for further assessments.
- Educated parents on hearing screening processes and potential follow-up actions.
- Documented screening results accurately in electronic health records systems.
- Monitored and maintained equipment to ensure optimal functionality and compliance with standards.
- Enhanced parent satisfaction through timely communication of test results and providing clear explanations of next steps.
- Assisted in maintaining supplies and equipment inventory within the department, ensuring that all necessary materials were available for efficient operation.
- Improved newborn hearing screening rates by implementing efficient testing procedures and proper documentation.
- Coordinated with nursing staff to arrange a timely screening for each newborn, minimizing disruptions to the daily workflow of the hospital unit.
- Adhered to strict infection control protocols during screenings, ensuring the safety and well-being of all infants under my care.
- Maintained accurate records of all newborns screened, ensuring compliance with state regulations and hospital policies.
Resident Aide and Med Tech
Gruene Senior Living
05.2023 - Current
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored resident health and reported changes to nursing staff promptly.
- Coordinated recreational activities, enhancing resident engagement and social interaction.
- Maintained cleanliness and organization of common areas, fostering a welcoming environment.
- Trained new aides on best practices for resident care and facility protocols.
- Led shift handovers, ensuring clear communication of resident needs among staff members.
- Collaborated with healthcare team to develop personalized care plans for residents.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Actively participated in ongoing staff training programs to maintain knowledge on best practices in residential care settings.
- Improved resident satisfaction by providing compassionate and attentive care.
- Conducted regular room checks to ensure cleanliness, safety, and overall well-being of residents within the facility.
- Enhanced resident independence by encouraging self-care tasks within their abilities while still providing necessary assistance when needed.
- Developed strong relationships with residents'' families by maintaining open lines of communication regarding their loved one''s care and progress.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Implemented person-centered care approaches, tailoring services to residents'' unique preferences and needs.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Increased medication and medical terminology knowledge through research and continuing education.
Crew Member and Certified Trainer
Raising Cane's
10.2021 - 03.2023
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Operated cash registers, handling transactions accurately and efficiently.
- Maintained cleanliness and organization of dining area and kitchen, adhering to health standards.
- Assisted in training new crew members on operational procedures and company policies.
- Collaborated with team members to optimize workflow during peak hours, enhancing efficiency.
- Prepared food items according to quality standards, ensuring consistency in taste and presentation.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Became familiar with products to answer questions and make suggestions.
Team Member
Whataburger
07.2020 - 10.2021
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Operated kitchen equipment and food preparation tools, maintaining safety and cleanliness standards.
- Coordinated team activities to efficiently manage order fulfillment during peak service hours.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Implemented inventory management practices, optimizing stock levels and minimizing waste.
- Trained new staff on operational procedures, enhancing team performance and reducing onboarding time.
Cashier
Ace Hardware
02.2020 - 05.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating products and provided product knowledge.
- Maintained a clean and organized checkout area to enhance customer experience.
- Collaborated with team members to manage inventory levels and restock shelves.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
No Degree - Associates in Registered Nursing
Palo Alto College
San Antonio, TX01-2028
High School Diploma -
New Braunfels Senior High School
New Braunfels, TX05-2022
Skills
- Patient communication
- Data recording accuracy
- Medical terminology
- Newborn care
- Maintaining patient records
- Time management
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Team collaboration
- Adaptability and flexibility
- Relationship building
- EMR systems
Timeline
Newborn Hearing Screener
Hearing Screening Assosiates
11.2023 - Current
Resident Aide and Med Tech
Gruene Senior Living
05.2023 - Current
Crew Member and Certified Trainer
Raising Cane's
10.2021 - 03.2023
Team Member
Whataburger
07.2020 - 10.2021
Cashier
Ace Hardware
02.2020 - 05.2020
No Degree - Associates in Registered Nursing
Palo Alto College
High School Diploma -
New Braunfels Senior High School