Grace Hall

• Independently manage a fleet of 50 loaner vehicles, overseeing all dispatch, return, inspections, and record-keeping.
• Coordinate vehicle assignments and scheduling with service advisors to ensure seamless customer experiences.
• Perform detailed pre- and post-loaner inspections, checking for fuel levels, cleanliness, mileage, and damage.
• Maintain accurate digital and physical records in line with dealership and insurance requirements.
• Ensure the fleet is rotated regularly and properly maintained to avoid downtime and customer delays.
• Deliver clear communication and exceptional service to customers receiving temporary transportation.
• Resolve day-to-day issues quickly and professionally, often serving as the sole point of contact for all loaner-related matters.
• Contribute to overall service department success by supporting workflow and stepping in during high-volume periods.
• Managed and supervised lot porters, including handling scheduling and providing training to ensure efficient vehicle flow, cleanliness, and proper staging of loaner and dealership vehicles.

• Company Overview: Remote
• Reviewed high-risk transactions and analyzed customer accounts for suspicious activity, helping reduce financial loss.
• Contacted customers directly to verify transactions and educate them on fraud prevention.
• Prepared detailed, organized reports summarizing findings and outcomes of investigations.
• Collaborated with internal fraud teams and law enforcement when necessary to escalate serious cases.
• Maintained compliance with federal regulations and company policies, ensuring data security and accuracy.
• Managed time-sensitive cases efficiently while maintaining excellent communication and empathy during customer interactions.
• Remote

• Company Overview: Remote
• Supported a leading online real estate platform by communicating with title companies to ensure accurate property data.
• Resolved customer issues via phone, chat, and email, maintaining high-quality performance and professionalism.
• Contributed to operational goals by completing daily task quotas and maintaining excellent accuracy.
• Mentored and trained new hires, helping them adapt quickly to workflow tools and company standards.
• Demonstrated attention to detail and the ability to multitask under pressure while maintaining customer satisfaction.
• Remote

• Managed 3–4 train cars per trip, ensuring all passengers received attentive service and a safe, enjoyable travel experience.
• Assisted passengers with boarding, seating, and navigating the train, including support for elderly and special-needs guests.
• Delivered narrated information about the Grand Canyon region, enhancing the guest experience with historical and scenic context.
  Maintained cleanliness and order in assigned train cars, including restocking supplies and ensuring compliance with safety standards.
• Responded calmly and professionally to onboard issues, coordinating with conductors and other staff to resolve concerns quickly.
• Provided exceptional customer service, creating a welcoming and memorable journey for tourists from around the world.
• Promoted safety by enforcing regulations, monitoring passenger conduct, and reporting hazards promptly.

Frequently recognized by passengers and supervisors for friendly demeanor, professionalism, and reliability.

• Directed activities of team of skilled kitchen workers preparing and serving meals.
• Supervised food presentation and plating to enhance visual appeal.
• Coordinated kitchen activities with front-of-house staff for seamless and service.
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
• Planned and executed promotions and special events in close collaboration with management.
• Kept work environments, equipment and trays clean and sanitized for guests.
• Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.

• Planned and executed a wide range of events including birthday parties, corporate outings, and special group events, ensuring smooth operations from booking to completion.
• Coordinated schedules, party room setups, food service, and entertainment to deliver a seamless guest experience.
• Communicated with clients to understand their needs and customize events to exceed expectations.
• Managed event bookings, deposits, and confirmations using in-house scheduling software.
• Collaborated with kitchen, arcade, and bowling staff to ensure timely service and excellent guest satisfaction.
• Resolved customer concerns promptly and professionally, often turning challenges into positive experiences.
• Directed guests to correct areas for eating, dancing, and other services.
• Decorated and set tables in accordance with party themes and age groups.
• Upsold party packages and add-ons, contributing to increased revenue and guest engagement.
• Maintained a clean, welcoming environment while adhering to health and safety guidelines.

• Trusted with opening and closing the bakery, managing all operations independently during solo shifts.
• Handled daily cash reconciliation, made bank deposits, and maintained accurate financial records.
• Prepared baked goods and ensured product quality, freshness, and presentation met company standards.
• Delivered excellent customer service, resolved issues promptly, and built strong relationships with regular customers.
• Managed inventory, restocked shelves, and placed supply orders to keep the bakery fully operational.
• Trained and supported new employees, ensuring smooth handoffs between shifts.
• Maintained a clean, organized, and safe work environment in compliance with health and safety regulations.
• Took initiative to handle unexpected challenges and ensure smooth operations without direct supervision.

• Provided outstanding customer service in both hosting and serving roles in a fast-paced dining environment.
• Greeted and seated guests efficiently, managing reservations and waitlists to ensure smooth table turnover.
• Took accurate food and beverage orders, communicated special requests to the kitchen, and ensured timely delivery to guests.
• Upsold menu items, promotions, and specials to enhance guest experience and increase sales.
• Handled cash and credit transactions, balancing registers and maintaining accuracy with POS systems.
• Resolved customer concerns quickly and professionally, maintaining a positive dining experience.
• Collaborated with front-of-house and back-of-house staff to ensure seamless service and high guest satisfaction.
• Maintained cleanliness and organization of dining and host areas in compliance with health and safety standards.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Set positive tone for entire dining experience as first point of contact for incoming guests.