Grace Hankins
7513 Kirky Ct, St. Louis,MO
Summary
Dependable, trustworthy professional passionate about providing expert support for emotional, physical, and mental needs of clients in my care. Positive, upbeat, and dedicated to providing compassionate service; recognized for strong interpersonal abilities and supportive nature. Possesses foundational knowledge in assisting individuals with daily activities and administering basic health care, coupled with excellent communication and organizational skills. Committed to enhancing quality of life for those supported, fostering inclusion and respect. Track record of maintaining a safe and supportive environment tailored to individual needs.
Overview
4
4
years of professional experience
Work History
Direct Support Professional
New Choices
10.2024 - 05.2025
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Trained, monitored and cared for people with a history of seizures.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns for discussion with the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Restaurant Hostess
Wasabi Sushi Bar
06.2023 - 08.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Personal Shopper
Instacart
05.2021 - 07.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
Education
Bachelor of Science - Psychology
Augustana College
Rock Island, ILSkills
- Behavior redirection
- Client support
- Empathy and patience
- Active listening
- Adaptability and flexibility
- Compassionate caregiving
- Time management
Timeline
Direct Support Professional
New Choices
10.2024 - 05.2025
Restaurant Hostess
Wasabi Sushi Bar
06.2023 - 08.2024
Personal Shopper
Instacart
05.2021 - 07.2024
Bachelor of Science - Psychology
Augustana College
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