Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

GRACE Hanset

Vancouver,WA

Summary

Accomplished Regional Manager at Champ Pizza, adept in business development and staff training, significantly enhancing operational efficiency. Expert in client relations and clear communication, I excel in recruiting top talent and fostering a culture of achievement. Proven track record in improving customer satisfaction and driving sales growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Regional Manager

Champ Pizza
Vancouver, Washington
01.2023 - Current
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Recruited and hired qualified candidates to fill open positions.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Oversaw daily operations, maintaining efficiency and quality standards.

Lead Chef

Prairie Tavern
Vancouver, Washington
07.2022 - 01.2023
  • Created weekly schedules for employees based on projected business volume.
  • Reviewed operational records to determine amount of food used in order to maintain appropriate inventory levels.
  • Met with clients to discuss menus and meal options for weddings and banquets.
  • Delegated tasks for kitchen employees and developed staff teams to streamline food preparation procedures.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.

General Manager

Panera Bread
Portland, OR
02.2021 - 06.2022
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Education

Some College (No Degree) - Prerequisite

Clark College
Vancouver, WA

Skills

  • Business development and planning
  • Staff training and development
  • Client relations
  • Customer consulting
  • Sales techniques
  • Recruiting and interviewing
  • Clear communication

Certification

  • Serve Safe Management certification
  • CPR and First Aid Certified
  • Teachers Aid

Languages

English
Native/ Bilingual
Spanish
Full Professional

References

References available upon request.

Timeline

Regional Manager

Champ Pizza
01.2023 - Current

Lead Chef

Prairie Tavern
07.2022 - 01.2023

General Manager

Panera Bread
02.2021 - 06.2022

Some College (No Degree) - Prerequisite

Clark College

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GRACE Hanset