Grace Hartman
Pittsburgh,Pennsylvania
Overview
3
3
years of professional experience
Work History
Team Member
Planet Fitness
05.2023 - Current
- Provide excellent customer service to customers utilizing active listening skills and knowledge of the services
- Describe membership options and inform members which option would be ideal while gaining knowledge of their goals and needs
- Maintain a clean working environment
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Barista
Starbucks
06.2021 - 07.2022
- Provide excellent customer service to customers by utilizing active listening skills and knowledge of the services provided
- Describe menu options, inform customers about holiday drinks, and aid them in finding what's best for them
- Process credit card, Starbucks app rewards, and cash payments with efficiency and accuracy
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs
- Assisted in inventory management to maintain adequate stock levels and reduce wastage
Education
Bachelor of Science in Business - Marketing
Duquesne University
Pittsburgh, PA05.2026
High School Diploma -
Seton La Salle Catholic High School
06.2022
Skills
- Social Media Management Skills
- Microsoft Office Suite: Word, Excel, PowerPoint and Access
- Mac and Windows Operating Systems
- Excellent Oral and Written Communication Skills
- Problem-solving Skills
- Project Planning
Accomplishments
Girl Scouts of America Silver and Bronze Award
Community Service Mission Trip 2019 and 2021
Activities Honors Service
- Zeta Tau Alpha Sorority, 02/2023, Present
- Freshman Development Organization Social Media Chair, 08/2022, Present
- Girl Scouts of America Bronze and Silver Award recipient, 08/2010, Present
- St. Louise De Marillac Summer Mission trips, 06/2019, 06/2021
Training
- Introduction to Marketing
- Management and Organization Behavior
- Business and Professional Communication
Timeline
Team Member
Planet Fitness
05.2023 - Current
Barista
Starbucks
06.2021 - 07.2022
Bachelor of Science in Business - Marketing
Duquesne University
High School Diploma -
Seton La Salle Catholic High School