Grace Hebb, BSN, RN, CPSN
Warwick,RI
Summary
Registered Nurse with a strong focus on patient advocacy and operational efficiency in plastic surgery settings. Expertly manage surgical schedules, coordinate multidisciplinary care, and provide critical education on procedures and recovery. Leverage strong organizational skills to maintain high standards of patient care and communication.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Patient Coordinator- Registered Nurse
AMD Plastic Surgery & Aesthetics
West Warwick, RI
03.2026 - Current
- Serve as the primary point of contact for prospective and established aesthetic patients, providing a concierge-level experience from initial consultation through post-operative recovery.
- Building trusting relationships with patients while guiding them through treatment decisions with professionalism, empathy, and clinical expertise as a Registered Nurse.
- Collaborate with the surgeon and multidisciplinary team to ensure seamless coordination of care and an outstanding patient experience.
- Coordinate consultations, surgical scheduling, and post-operative appointments while maintaining efficient communication between patients, surgeon, and clinical staff.
- Educate patients on surgical procedures, recovery expectations, risks, benefits, and post- operative care, ensuring they feel informed and confident throughout their journey.
- Prepare individualized treatment plans, financial quotes, and surgical care timelines tailored to each patient's goals.
- Respond promptly to patient questions via phone, email, and in person, providing exceptional customer service and timely follow-up.
- Support practice growth through patient retention, relationship building, and participation in marketing and promotional initiatives.
- Maintain meticulous attention to detail while managing multiple patient care plans in a fast- paced aesthetic practice.
- Educate patients in person, by telephone, and through electronic communication regarding procedures, expected outcomes, recovery timelines, medications, and postoperative care.
- Guide patients through the surgical decision-making process with empathy while addressing clinical questions and concerns
- Coordinate consultations, surgical scheduling, operating room logistics, and preoperative requirements.
- Review preoperative and postoperative instructions while ensuring patient understanding and compliance.
- Triaged incoming patient calls and portal messages, collaborating with surgeon to develop tailored treatment plans for optimal patient outcomes.
REGISTERED NURSE/ PATIENT COORDINATOR
Northeast Institute of Plastic Surgery
Warwick, USA
06.2018 - 02.2024
- Collected new patient information, including but not limited to past medical history, allergies, current medications, and expectations prior to being examined by the surgeon.
- Documented all patient encounters appropriately in the electronic medical record (EMR).
- Updated charts throughout shifts with current, accurate information to maintain strict record keeping standards.
- Evaluated patients after surgery, answered questions and provided home care recommendations.
- Performed comprehensive medication reconciliation to ensure patient safety.
- Conducted detailed wound assessments to determine healing progress.
- Performed suture and surgical drain removals following established protocols to promote patient recovery.
- Spoke with patients via phone regarding complications, concerns, or questions to appropriately triage call.
- Ensured all pre-operative and post-operative teaching had been done and was understood by each patient.
- Conducted postoperative assessments and evaluations.
- Communicated and collaborated with staff members of the hospital(s), other physician offices, and insurance companies for the benefit of the patient.
- Ensured proper pre-operative lab work and other testing had been ordered.
- Coordinated surgical schedule and booked cases effectively to optimize operating room utilization.
- Reviewed diagnostic imaging, lab work, and pathology reports and alerted MD of abnormalities.
- Refilled electronic RX requests received from the pharmacy or through the patient portal per protocol.
- Ordered necessary surgical supplies through the hospital or directly through third party company.
- Registered patients with CosmetAssure and managed all aspects of insurance claims between the patient and the company.
- Communicated with outside companies regarding breast implant warranty claims, filed paperwork, and managed claims ensuring that the practice or patient is reimbursed.
Education
Bachelor of Science Degree - Nursing
New England Institute of Technology
East Greenwich, RI03-2022
Associate Degree - Nursing
New England Institute of Technology
East Greenwich, RI03-2018
Skills
- Plastic Surgery & Aesthetic Nursing
- Patient coordination
- Surgical scheduling
- Preoperative care
- Postoperative care
- Wound care
- Medication management
- Patient assessment
- Patient recovery management
- EHR/EMR management
- Telephone triage
- Multidisciplinary collaboration
- Decision-making
- Patient advocacy
- SBAR communication
Certification
- Adult, Child, Infant CPR & AED (BLS)
- Advanced Cardiac Life Support (ACLS)
- Botox Cosmetic Certification
- Certified Plastic Surgery Nurse
- Registered Nurse, Massachusetts, RN10037259
- Multi State Registered Nurse, Rhode Island, RN59287
Timeline
Patient Coordinator- Registered Nurse
AMD Plastic Surgery & Aesthetics
03.2026 - Current
REGISTERED NURSE/ PATIENT COORDINATOR
Northeast Institute of Plastic Surgery
06.2018 - 02.2024
Bachelor of Science Degree - Nursing
New England Institute of Technology
Associate Degree - Nursing
New England Institute of Technology