Grace Helmi

Worked with a local roaster to allocate personalized coffee to a non-profit organization for fundraising. Organized labels, expertly picked blends, and communicated between companies to provide the best product.

Facilitated specialty coffee omakase brand-building events. Ensured high standards utilizing pour-overs, iced and hot teas, and specialty espresso. Operated several varieties of espresso machines, including a Decent DE1+. Dialed in espresso daily for quality control. Created pastry and drink selections. Baked pastries and created sandwiches for customer enjoyment at top quality. Managed inventory and designed and implemented merchandising including menus and rewards system.

Maintained coffee bar, provided drink, coffee, and tea recommendations based on customer preference. Closed and opened coffee bar alone and counted register drawers. Ordered and kept stock of coffee beans and tea. Provided a high level of understanding between roasts and blends of coffee and equipment. Trained new employees on coffee knowledge, equipment, tea and accessory usage, and coffee bar policies.

Performed excellent customer service while working sandwich station, complex espresso machine, pastry case, and register. Kept stock and order of inventory along with closing and opening alone. Kept track of register counts.

Created a variety of desserts including cakes, cookies, pastries, and breads. Made high and low hydration doughs, controlled oven temperatures, weighed and measured ingredients, maintained inventory, kept storage organized, decorated and displayed desserts

Provided outstanding customer service at all times of day. Worked all positions including: cash register, hot/cold bar, warming, dishwashing, cleaning, and restocking. Kept track of menu changes and current deals to provide customers with the best experience. Provided relevant drink recommendations for customers. Used team collaboration to maintain efficiency and low wait times in a fast-paced environment