Summary
Overview
Work History
Education
Skills
Languages
Timeline
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GRACE HENDERSON

Ferndale,MI

Summary

Qualified Accounts Payable Clerk with a solid background in managing treasury operations and ensuring accurate financial record-keeping. Proven track record of assisting in cash flow management and reconciling financial discrepancies.

Overview

6
6
years of professional experience

Work History

Treasury Clerk

Green Oak Charter Township
08.2024 - Current
  • Perform Daily Reconciliation of funds collected in the form of Cash, Check, Credit Card, or electronic methods. Ensure each payment is routed to the correct GL code to prevent errors for the accounting team.
  • In depth knowledge of online bill payment system invoice cloud.
  • Manage all front line cash handling operations, receiving all forms of payment to the township from residents and other paying entities such as school districts, local businesses, mobile home parks, other municipal governments etc. Issue receipts for all transactions and organize and hold all receipts for 7 years to ensure smooth audit.
  • Use Excel proficiently to reconcile and analyze online payment data by receipt type, payment source, date range, etc.
  • Find errors in payment information through data analysis by running reports by tender type.
  • Create and monitor status of invoices through quickbooks to ensure accurate and up to date financial reports.
  • Use Quickbooks to track all incoming funds and outgoing payments to and from the township. Attention to detail in daily entries helped the accounting department reconcile accounts for the most recent audit.
  • Transcribe weekly check requests into Quickbooks.
  • Manage the google calendar for the community park. Ensure the park is not double booked and collaborate with the grounds crew before and after large events to ensure the park maintenance is kept up with for residents to enjoy!
  • Track yearly clothing stipend for the department to ensure no overages per employee.
  • Coordinated and implemented scanning project that turned paper audit files into digitized versions. I attached specific paperwork to accounts by matching receipt number or account number. This improved information security and helped auditors and the Treasury team with ease of access to financial information.
  • In depth knowledge of BS&A (ERP) software, on the customer side and business side. I was able to become highly proficient within the first few months on the job and am now able to instruct coworkers when they are having issues.
  • Provide in depth information to title companies on resident’s tax and utility bills. Maintain working relationships with title companies in the area to keep both of our databases up to date.
  • Have hands-on experience with Bank reconciliations for multiple accounts on Quickbooks.
  • Be the first point of contact to the public, use de-escalation techniques when needed, provide information and reassurance. Make sure each resident has a great experience with the township to foster a great relationship.
  • Answer high volume of phone calls with professionalism and willingness to help. Either direct the call to the appropriate department or provide in depth knowledge of treasury functions such as Property Tax information and Utility account information(water/sewer service).

Provider (RN)

Milan Laser Hair Removal
10.2021 - 05.2024
  • Managed front desk operation of business, greeted clients, checked them in for laser appointments, processed transactions for services and issued receipts as needed.
  • Used salesforce software to generate quotes for new and existing clients which helped grow the company's profit and assist the client in achieving their aesthetic goals
  • Signed clients up for loan packages between $1,000-17,000 through Ally and Allegro lending platforms
  • Scheduled treatment appointments at designated intervals, used critical thinking to manage busy provider schedules
  • Maintained a positive attitude through difficult client interactions, actively listened to concerns to ensure clients left reassured.
  • Performed Laser hair removal treatments within established protocol and procedures.
  • Educated patients on laser hair removal process and pre/post treatment care recommendations, fostering a trusting relationship with each client.
  • Enhanced reputation of the company by receiving five-star reviews.
  • Worked autonomously with clients to achieve aesthetic goals.
  • Collaborated with the clinic team to achieve company sales goals.
  • Provided a friendly and comfortable environment by delivering high quality patient care.
  • Recorded clear and accurate medical documentation in EMR, received “exceeds expectations” each year in regards to following documentation standards.
  • Ensured a professional and clean work environment, prepped treatment room between patients
  • Cleaned and performed maintenance to the laser to ensure proper functionality
  • Collaborated with regional clinical specialists, practitioner, and medical team regarding patient treatment plans

Lab Technician

Sparrow Microbiology Lab
01.2020 - 01.2021
  • Received specimens for culture and other diagnostic testing
  • Determined acceptability of specimens for testing according to established criteria
  • Performed quality control of incoming reagents, ensured all lab equipment was calibrated correctly and operating properly
  • Reported results of testing in an accurate and timely manner to the healthcare team
  • Took inventory and replenished testing supplies as necessary
  • Processed a variety of specimens
  • Maintained sterility during culture to ensure accurate results, correctly handled biohazard waste within established protocols
  • Resolved unusual and incorrect orders with an interdisciplinary team
  • Prioritized certain tests and specimens based on importance and specimen storage requirements
  • Created schedules for processing specimens to increase the lab's overall productivity
  • Communicated effectively with oncoming shifts to address priority tasks

LPN

Regency at Lansing West
01.2019 - 01.2020
  • Received Report from outgoing shift nurse. Prioritized patients based on medical necessity and medication/treatment schedule.
  • Performed Head to toe and focal assessments on patients based on what disease processes they had.
  • Monitored vital signs and reported abnormal values to care team.
  • Administered Medication via oral, injection, IV drip, topical, inhalation etc. as prescribed by physician.
  • Monitored patients for any adverse reactions to medical interventions.
  • Educated patients and families on how to perform treatments and how to take medications before going home.
  • Served as the point of contact for all interdisciplinary team members to coordinate patient care for PT/OT, Social Services, Activities team, SLP, Billing, Admissions/Discharge etc.
  • Supervised care provided by Certified Nursing Assistants and other support staff. Corrected any breaches in protocol promptly.

Education

Associate degree in applied science - Licensed Registered Nurse

Lansing Community College
Lansing, MI
01.2020

Skills

  • Experienced in QuickBooks software
  • Competent in Adobe
  • Data analysis in Excel
  • Financial record management
  • BS&A
  • Invoice Cloud
  • Microsoft Office Suite
  • Payment Processing
  • Accurate data entry
  • Salesforce
  • Epic
  • Cerner

Languages

English

Timeline

Treasury Clerk

Green Oak Charter Township
08.2024 - Current

Provider (RN)

Milan Laser Hair Removal
10.2021 - 05.2024

Lab Technician

Sparrow Microbiology Lab
01.2020 - 01.2021

LPN

Regency at Lansing West
01.2019 - 01.2020

Associate degree in applied science - Licensed Registered Nurse

Lansing Community College

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