Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Grace Henry

Kapolei,HI

Summary

Reliability, adaptability, and eagerness to show hard work and dedication with whatever job is thrown. Physically fit Warehouse worker effective at completing projects and tasks on schedule. Consistently follows through with all orders and instructions. Works well in team setting to complete all job related duties, maintain safe working conditions and adhere to OSHA regulations. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Knowing product knowledge about items, and prioritizing customer satisfaction with everyone who walks in. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. With only six months of experience as a sales associate, sales upselling, and items per transaction increased by more than 25%. As a result, I was given a managerial position after only eight months in the company. Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Grace exudes the characteristics of a leader who is reliable, multifaceted, and ambitious for her work.

Overview

3
3
years of professional experience

Work History

Assistant Manager

House of Mana Up
Honolulu, HI
10.2024 - Current
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Created and managed budgets for travel, training, and team-building activities.
  • Maintained up-to-date knowledge of company products and services.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Produced thorough, accurate and timely reports of project activities.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Monitored employee attendance records, timekeeping, and payroll information.

Retail Sales Associate

House of Mana up
Honolulu, HI
03.2024 - 10.2024
  • Handled returns and exchanges according to company policies.
  • Prepared merchandise for purchase or rental.
  • Assessed customer needs to provide assistance and information on product features.
  • Answered store and merchandise questions and led customers to wanted items.
  • Processed transactions using a point-of-sale system.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Described merchandise and explained use, operation and care.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Processed returns, exchanges, and refunds in accordance with company policies.

Warehouse Worker

Ross Dress for Less
Kapolei, HI
03.2022 - 10.2024
  • Inspected damaged goods prior to disposal or return to vendor.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Processed returns of defective merchandise as required.
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders.

Education

High School Diploma -

Radford Highschool
Honolulu, HI
06-2017

Skills

  • Staff management
  • Customer relationship management (CRM)
  • Workload management
  • Money handling
  • Business development understanding
  • Scheduling and planning
  • Sales strategies
  • Sales forecasting
  • Decision-making
  • Policy enforcement
  • Marketing tactics
  • Multitasking and organization
  • Google drive
  • Team collaboration
  • Adaptability and flexibility
  • Sales growth
  • Employee performance evaluation
  • Verbal and written communication

Affiliations

  • Canoe Paddling
  • Sketching and painting
  • Short stories and poetry

Languages

French
Limited

Timeline

Assistant Manager

House of Mana Up
10.2024 - Current

Retail Sales Associate

House of Mana up
03.2024 - 10.2024

Warehouse Worker

Ross Dress for Less
03.2022 - 10.2024

High School Diploma -

Radford Highschool

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Grace Henry