Grace Herbst
Winfield,PA
Summary
Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.
Overview
5
5
years of professional experience
Work History
Dunkin Donuts Crew Member
Dunkin' Donuts
Lewisburg, PA
11.2021 - Current
- Started working there in 2021 I ended up putting my two weeks in due to my transportation issues and where i was living during that year, I ended up reapplying again last year, and now i just don’t get very many hours. I have my own vehicle now.
- I worked every possible position as a crew member.
- Worked in a high-pressure environment.
- Helped train new employees.
- I worked the cash register.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Server
Grams Eatery
Lewisburg, PA
05.2022 - 06.2023
- Demonstrated strong multitasking skills by managing multiple simultaneously.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Customer Advisor
Vetco Clinics
Muncy, PA
07.2022 - 08.2022
- Managed job responsibilities effectively despite challenging home situation.
front counter worker
JB's Pizzarea
Selinsgrove, PA
08.2020 - 06.2021
- Handled phone communications, processed orders, and engaged with customers.
Education
High school diploma -
Lewisburg High School
PA06.2021
Certificate Of Technical Studies - Precision Metalworking
SunTech
New Berlin, PA05.2021
Skills
- Host/Hostess
- Cleaning experience
- Cashiering
- Busser
- Cash handling
- Food service/Drink service
- Customer service (four years)
- Clear communication
- Attention to detail
- Taking orders
- Problem-solving
- Multitasking and organization
- Inventory restocking
Timeline
Customer Advisor
Vetco Clinics
07.2022 - 08.2022
Server
Grams Eatery
05.2022 - 06.2023
Dunkin Donuts Crew Member
Dunkin' Donuts
11.2021 - Current
front counter worker
JB's Pizzarea
08.2020 - 06.2021
High school diploma -
Lewisburg High School
Certificate Of Technical Studies - Precision Metalworking
SunTech