Summary
Overview
Work History
Education
Skills
Timeline
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Julia "Grace" Hernandez

Dallas,TX

Summary

Proven track record in enhancing customer satisfaction. Skilled in appointment scheduling and guest relations, I excel in maintaining cleanliness and providing exceptional service. Demonstrated ability to solve problems effectively, leading to improved team productivity and customer loyalty.

Overview

6
6
years of professional experience

Work History

Assistant Cheer Coach

ZCA
01.2017 - 01.2019
  • Ensured safety of all team members by strictly adhering to safety guidelines and conducting regular equipment checks.
  • Maintained accurate records of team attendance and participation, ensuring accountability among athletes.
  • Assisted head coach in devising effective strategies, leading to improved competition results.
  • Demonstrated strong leadership qualities when assuming responsibility for the team during head coach''s absence or during specific routines execution within practices or competitions.
  • Kept track of athlete progress through regular evaluations and provided constructive feedback to enhance skills development.
  • Taught cheerleaders safety and proper stunting and tumbling techniques through proper demonstrations.
  • Provided training direction, encouragement and motivation to prepare cheerleaders for competitive events.

Hair Salon Receptionist

Salon 360
08.2017 - 01.2019
  • Managed inventory of salon products, ensuring adequate stock levels were maintained for smooth operations.
  • Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
  • Processed payments accurately, handling cash transactions and balancing daily sales reports.
  • Consistently kept reception area clean and tidy and maintained presence at desk area.
  • Developed relationships with guests to meet client needs and encourage repeat service.

Restaurant Hostess

Si Senor Restaurant
02.2020 - 09.2020
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Checked in with servers to confirm preparedness before seating customers.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.

Front Desk Coordinator

Gordon Mckernan Injury Attorneys
02.2021 - 08.2021
  • Collaborated closely with paralegals to complete tasks.
  • Maintained client confidentiality at all times, preserving trust and upholding ethical standards within the firm.
  • Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
  • Updated client records accurately and efficiently, ensuring data integrity within the system.
  • Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
  • Collaborated with team members to address guest needs and ensure seamless operations.
  • Monitored inventory levels of office supplies, placing orders as needed to prevent shortages or delays.

Hair Salon Receptionist

Salon Eden
06.2022 - 07.2023
  • Managed inventory of salon products, ensuring adequate stock levels were maintained for smooth operations.
  • Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
  • Supported hairstylists by coordinating their schedules, ensuring optimal productivity.
  • Processed payments accurately, handling cash transactions and balancing daily sales reports.
  • Facilitated communication between clients and stylists ensuring clear understanding of desired outcomes leading to greater customer satisfaction.
  • Consistently kept reception area clean and tidy and maintained presence at desk area.
  • Proactively addressed potential conflicts within appointment scheduling minimizing disruptions to daily operations.
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Assisted in training new receptionists on salon policies and procedures contributing to a cohesive work environment.
  • Listened closely to customer complaints and responded appropriately to issues.

Education

High School Diploma -

Zachary High School
Zachary
05.2019

Currently Attending - Cosmetology Education

Aveda Institute
Dallas, TX
11.2024

Currently Back Enrolled - General Studies

Southeastern Louisiana University
Hammond, LA
05.2025

Skills

  • Strong Organization
  • Maintaining cleanliness
  • Upselling Services
  • Appointment Scheduling
  • Professional Appearance
  • Telephone support
  • Guest Relations
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities

Timeline

Hair Salon Receptionist

Salon Eden
06.2022 - 07.2023

Front Desk Coordinator

Gordon Mckernan Injury Attorneys
02.2021 - 08.2021

Restaurant Hostess

Si Senor Restaurant
02.2020 - 09.2020

Hair Salon Receptionist

Salon 360
08.2017 - 01.2019

Assistant Cheer Coach

ZCA
01.2017 - 01.2019

High School Diploma -

Zachary High School

Currently Attending - Cosmetology Education

Aveda Institute

Currently Back Enrolled - General Studies

Southeastern Louisiana University

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Julia "Grace" Hernandez