Grace Higgins
Wright City,MO
Summary
With over twelve years of experience in the customer service industry, I bring a wealth of knowledge and expertise to any role. My passion for providing exceptional service has driven me to seek new opportunities for growth and development. Throughout my career, I have honed my skills in data entry and some billing experience, ensuring accuracy and efficiency in all tasks. Additionally, I have had the privilege of training new hires, equipping them with the necessary skills and knowledge to excel in their roles. Now eagerly seeking a position to leverage extensive experience and make a significant impact.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Missouri American Water
02.2020 - Current
- Assisting customers with service orders, starting new service and ending service
- Answering billing questions
- Creating installment plans
- Explaining customers bill and charges
- Password support for online accounts
- Taking payments
- Walking customers through set up of online accounts
Customer Service Representative
Professional Irrigation Systems
08.2018 - 02.2020
- Taking customers incoming calls for irrigation needs
- Scheduling services for activation season, winterization season and also scheduling service calls for repairs
- Collections for past due invoices
- Scheduling commercial builder work orders
- Very high call volume
- Assisted customer's with making payments
- Fast paced environment
- Managed customer accounts
- Greeted customers
- Explained products and benefits
- Assisted customers in person
Director of Corporate Recruiting
North Star Insurance Advisors, LLC
01.2017 - 08.2018
- Supported management in developing and implementing personnel policies and procedures
- Hired employees and initiated the new hire paperwork process
- Organized new employee orientation schedules for all new hires
- Led the creation of recruiting plans for all open positions
- Posted open jobs on Indeed and zip recruiter
- Screened all applicants based on their qualifications and background
- Conducted interviews, made the offer calls and confirmed the start date for the agents and marketers
Office Manager
Student Loan Debt Agency
10.2015 - 01.2017
- Solved unresolved customer issues
- Strong leader of customer support staff
- Keep records of customer interactions or transactions, recording details of inquiries
- Handled complaints
- Determine charges for services requested, collect deposits or payments
- Trained staff members to perform work activities, such as using computer applications
- Collected payments
- Managed day-to-day office functions such as collections, auditing employee files, answering incoming calls/ made outbound calls
- Trained new hires.Hired and mentored employees
Scheduling Coordinator Specialist
Medical Transportation Management
02.2012 - 10.2015
- Scheduling medical transportation appointments
- Met or exceeded service and quality standards every review period
- Managed very high call volume with tact and professionalism
- Trained new hires just getting on the phones
Education
High School Diploma - undefined
Warren County R-3 Warrenton High School
Warrenton, MO01.2012
Skills
- Microsoft Outlook
- Organizational skills
- Management
- Customer Care
- Sales
- Typing
- Administrative experience
- Office experience
- CRM
- Customer Support
- Recruiting
- Customer Relationship Management
- Analysis skills
- Cash handling
- Customer Service
- Time management
- Computer skills
- Positive attitude
- Dedicated worker
- Customer-focused
- Effective problem solver
- Building relationships
- Exceptional telephone etiquette
- Great leadership skills
Certification
- Driver's License, Present
Timeline
Customer Service Representative
Missouri American Water
02.2020 - Current
Customer Service Representative
Professional Irrigation Systems
08.2018 - 02.2020
Director of Corporate Recruiting
North Star Insurance Advisors, LLC
01.2017 - 08.2018
Office Manager
Student Loan Debt Agency
10.2015 - 01.2017
Scheduling Coordinator Specialist
Medical Transportation Management
02.2012 - 10.2015
High School Diploma - undefined
Warren County R-3 Warrenton High School
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