Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grace Hoffman

Silverdale

Summary

I am experienced with managing guest interactions and front desk operations. Utilizing effective communication to address and resolve guest concerns promptly. I have a strong understanding of hospitality protocols and maintaining welcoming environment. I work well in high volume / stressful situations.

Overview

5
5
years of professional experience

Work History

Front Desk Agent

The Point Hotel and Casino
04.2024 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using our hotel management software system.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a wonderful experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.


Front Desk Agent

The Place Hotel
10.2021 - 04.2024
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
  • Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
  • Handled emergency situations with calmness and efficiency, ensuring guest safety.

Veterinary Assistant

Oak Bay Animal Hospital
02.2020 - 10.2021
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided customer support to clients, answering questions and addressing concerns.

Education

Port Townsend High School
Port Townsend, WA

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Computer skills
  • Guest relations
  • Documentation
  • File management
  • Training and mentoring
  • Inventory oversight
  • Property management systems
  • Hospitality services
  • Credit and cash payments

Timeline

Front Desk Agent

The Point Hotel and Casino
04.2024 - Current

Front Desk Agent

The Place Hotel
10.2021 - 04.2024

Veterinary Assistant

Oak Bay Animal Hospital
02.2020 - 10.2021

Port Townsend High School

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