Summary
Overview
Work History
Education
Skills
film photography
Timeline
Barista

Grace Holbrook

Nashville,TN

Summary

I've always found myself leading comfortably in high-volume cafes, notably at Roze Pony, where I take on staff training, enhancing drink quality and customer service. I enjoy making cleanliness and organization a priority, hand in hand with boosting overall satisfaction and repeat business through innovative strategies and exceptional hand-crafted drink recipes. Over the years, I've loved becoming more skilled in barista training and customer relations, achieving significant improvements in productivity and customer experience. The service industry particularly in the restaurant world is where I find the most fulfillment and enjoyment!

Overview

6
6
years of professional experience

Work History

Barista Manager

Roze Pony
12.2022 - 08.2024
  • Worked full time as barista cross-trained with food runner in a high volume cafe.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
  • Improved overall product quality through regular staff training on proper brewing techniques, equipment maintenance, and presentation standards.
  • Elevated overall store atmosphere with attention to detail in visual merchandising displays that showcased featured products effectively.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Front of House Employee

Stay Golden
10.2021 - 07.2022
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for smooth operations each day.
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
  • Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Barista

Proper Bagel
08.2019 - 03.2020
  • Maintained and operated espresso machines, commercial coffee brewers, coffee pots, and other equipment.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Barista

Red Bicycle Coffee
03.2018 - 07.2019
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
  • Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
  • Collaborated with the management team to develop innovative beverage recipes, increasing sales and customer satisfaction.
  • Coordinated events at the coffee shop by collaborating with local artists and musicians, boosting community engagement.
  • Controlled line and crowd with quick, efficient service.
  • Learned special recipe items and seasonal offerings to best meet customer needs.

Education

High School Diploma -

Rossview High School
Clarksville, TN
2015

Skills

  • Customer Service
  • Cleanliness and Organization
  • Health and safety compliance
  • Staff Training and Development
  • Hand-Crafted Drink Recipes
  • Retail Operations
  • Barista Training

film photography

I've always been very detail oriented, while wanting to create something unique and beautiful. I have been doing portrait/concept film photography for a few years now, and love to express myself and others through the art of photography! It's been so exciting to work with certain bands in Nashville to create album work to showcase both them and myself. I tend to curate my lifestyle and workplace in the same way, finding happiness through creating beautiful things for the world and sharing the experience with other people.

Timeline

Barista Manager

Roze Pony
12.2022 - 08.2024

Front of House Employee

Stay Golden
10.2021 - 07.2022

Barista

Proper Bagel
08.2019 - 03.2020

Barista

Red Bicycle Coffee
03.2018 - 07.2019

High School Diploma -

Rossview High School

Similar Profiles

CREATE PROFILE
Grace Holbrook