Grace Holmes
Cleveland,OH
Summary
Grace Holmes, a self-motivated person seeking success in a job with passion. Self-motivated athletic professional with extensive experience in leadership positions and working with teams. Manages time efficiently and works well under pressure.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Manager of Food Service
Beyond Juicery And Eatery
Cleveland, Ohio
08.2021 - Current
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Membership Services Representative
Cleveland State Recreation Center
Cleveland , Ohio
08.2019 - Current
- Maintained membership database, ensuring that all information was current and accurate.
- Actively engaged clients upon entrance with pleasant greeting.
- Prepared marketing materials that would be sent out to members, which detailed new events, promotions and activities that were coming up.
- Identified issues and immediately stepped up to guarantee speedy and effective resolutions.
Sales Associate
Knickerbocker Pools & Spas
Springfield , Ohio
08.2018 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Cashier
Snowberries Market
Brook Park, OH
08.2018 - 06.2019
- Stocking fruit and other foods, and providing great customer service.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Ice cream Server
Youngs Jersey Dairy
Yellow Springs, OH
10.2014 - 08.2018
- Taking customers’ orders, preparing, and serving ice cream.
- Greeted incoming customers and provided reliable, friendly customer service.
- Provided details on seasonal flavor availability, ice cream source, allergens and specials.
Education
Bachelor of Science - Speech Pathology and Audiology
Cleveland State University
Cleveland OH05.2022
High School Degree -
Springfield Shawnee
05.2018
Skills
- Active Listening & Communication
- Hard Working
- Operational Efficiency
- Leadership
- Creativity & Problem Solving
- Positive Reinforcement Methods
Additional Information
- AWARDS , Hardest worker, Awarded hardest worker on my high school cross country and track team Athlete of the Month, Awarded athlete of the month in our conference
Volunteer Experience
4-H Camp Counselor
2015-2018
Teaching kids' citizenship, leadership, responsibility and life skills of youth through experiential learning programs and a positive youth development approach.
Dye Hard 5K
2016-2019
Showering safe, eco-friendly, colored powder at the athletes running or walking the 5K. All proceeds benefit the developmental Disabilities Endowment Fund of the Springfield Foundation
AFTER-SCHOOL ALL-STARS
2020-Current
Tutoring children after they attend school, going over their area of struggle along with helping them grow mentally and emotionally.
Cuyahoga County Animal Shelter
2022- Current
Socialize, enrich, groom, feed, water and maintain clean feline kennels at the local animal shelter.
Timeline
Manager of Food Service
Beyond Juicery And Eatery
08.2021 - Current
Membership Services Representative
Cleveland State Recreation Center
08.2019 - Current
Sales Associate
Knickerbocker Pools & Spas
08.2018 - 08.2021
Cashier
Snowberries Market
08.2018 - 06.2019
Ice cream Server
Youngs Jersey Dairy
10.2014 - 08.2018
Bachelor of Science - Speech Pathology and Audiology
Cleveland State University
High School Degree -
Springfield Shawnee