Grace E. Holzknecht
Marysville
Summary
Dedicated professional skilled in customer service and community engagement, recognized for building trust-based relationships with clients through active listening and tailored solutions. Successfully guided diverse individuals and families in making informed decisions, utilizing effective communication strategies, including ASL, to ensure clarity and understanding.
Overview
3
3
years of professional experience
Work History
Para‑Professional II (K–6)
Ida Nason Aronica Elementary
Ellensburg
10.2025 - 12.2025
- Supported classroom instruction and led small groups in literacy, math, and reading comprehension.
- Created lesson plans for an independent 6th‑grade group.
- Assisted teachers with classroom activities and student support.
Customer Service Associate
Chick‑fil‑A
Puyallup
08.2024 - 05.2025
- Responded to customer inquiries with professionalism and empathy.
- Handled online and in‑person transactions accurately.
- Assisted diverse customers, including ASL users, adapting communication as needed.
- Supported team goals and maintained a welcoming environment.
Sales Representative / EBT Coordinator
Puyallup Mainstreet Association
Puyallup
04.2023 - 07.2024
- Exceeded daily prospecting expectations through proactive outreach and community engagement.
- Developed trust-based relationships by actively listening to client needs and providing customized solutions.
- Presented service options to individuals and families, ensuring clear understanding and addressing questions.
- Maintained accurate activity logs, EBT documentation, and end‑of‑day sales reports.
- Collaborated with cross‑functional teams to ensure seamless service delivery.
Education
High School Diploma -
Emerald Ridge High School
Puyallup, WA06-2025
Some College Coursework - Secondary Education
Central Washington University
Skills
- Student Assessment
- Behavioral Support
- Community outreach
- Inquiry management
- Client relations
- Reporting documentation
- Team collaboration
- Customer service
- Problem solving
- Presentation skills
- Active listening
- Empathy & Active Listening
Community Service
Volunteer, I-Heart Outreach — The Grove Church, Marysville, WA, Participation in local farmers markets and community service events.
Timeline
Para‑Professional II (K–6)
Ida Nason Aronica Elementary
10.2025 - 12.2025
Customer Service Associate
Chick‑fil‑A
08.2024 - 05.2025
Sales Representative / EBT Coordinator
Puyallup Mainstreet Association
04.2023 - 07.2024
High School Diploma -
Emerald Ridge High School
Some College Coursework - Secondary Education
Central Washington University