Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Grace Hong

Kenmore,WA

Summary

Organized and dependable Executive Assistant with 10+ years of experience supporting senior leadership and cross-functional teams. Proven track record in managing executive calendars, coordinating complex travel and expense processes, and planning hybrid, remote, and in-person meetings. Adept at handling sensitive information with discretion, supporting onboarding processes, and maintaining administrative systems like SharePoint and Concur. Recognized for streamlining operations, solving problems proactively, and ensuring seamless day-to-day support for leadership

Overview

9
9
years of professional experience
1
1
Certification

Work History

Executive Assistant

Symetra
03.2023 - Current
  • Provide high-level administrative support to Vice President of Operations and Vice President of Change Leadership, managing complex calendars, scheduling high-priority meetings, and resolving conflicts with minimal oversight.
  • Coordinate travel for 2 executives and manage expense reports for up to 2 trips monthly.
  • Support 3 divisional hybrid and remote meetings attended by more than 500 employees, including material preparation, Teams setup, and technical troubleshooting.
  • Maintain and update internal SharePoint sites, including user permissions and site structure.
  • Support development of slide decks, and presentation materials for internal and external stakeholders.
  • Coordinate monthly leadership meetings attended by 40 managers with agenda development and meeting facilitation.
  • Collaborate with HR and IT departments to support onboarding, access setup, and equipment procurement for new hires.
  • Maintain high level of discretion and integrity while handling sensitive personnel records, reorganization announcements, and confidential travel plans.
  • Partner with peer administrators across divisions to standardize internal processes and share best practices.

Senior Administrative Assistant

Symetra
06.2018 - 03.2023
  • Edited formal organizational announcements with strict adherence to executive's request.
  • Served as travel liaison for the department, assisting staff with system entries and resolving booking discrepancies.
  • Utilized Adobe Acrobat for editing and formatting.

Executive Assistant (contractor)

Ajilon Professional Staffing
06.2017 - 06.2018
  • Monitored supply inventory, processed purchasing requests
  • Managed office equipment, coordinated maintenance requests, and oversaw common space cleanliness schedule
  • Updated organizational charts and emergency contact lists quarterly to reflect current staff roles and responsibilities

Executive Assistant

NexTitle
01.2016 - 06.2017
  • Maintained an organized filing system.
  • Ordered and tracked office supplies, and coordinated purchasing needs for entire office of 35.
  • Organized community cleaning schedule for communal areas in the office.


Education

Bachelor of Arts - Linguistics

University of Washington
Seattle, WA

Associate of Arts - Apparel Manufacturing Management

Fashion Institute of Design & Merchandising
Los Angeles, CA

Skills

  • Executive Calendar Management
  • Travel & Expense coordination (Concur, Egencia)
  • SharePoint Site Administration & Maintenance
  • Adobe Acrobat (Editing, Formatting)
  • Presentation & Slide Deck Preparation
  • Microsoft Office Suite (Outlook, Word, Excel)

Certification

Certified Associate in Project Management (CAPM)

Project Management Institute

Issued Jan 2021 · Expires Feb 2027

Timeline

Executive Assistant

Symetra
03.2023 - Current

Senior Administrative Assistant

Symetra
06.2018 - 03.2023

Executive Assistant (contractor)

Ajilon Professional Staffing
06.2017 - 06.2018

Executive Assistant

NexTitle
01.2016 - 06.2017

Bachelor of Arts - Linguistics

University of Washington

Associate of Arts - Apparel Manufacturing Management

Fashion Institute of Design & Merchandising

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